Sleep Coach

VieMed Healthcare; New Orleans (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

VieMed Healthcare, a home respiratory therapy provider, seeks an experienced administrator to oversee PAP therapy program operations at our New Orleans site. You will coordinate bookings, follow-ups, scheduling, billing coordination, and liaison with physicians and staff to ensure quality patient care.

The role requires a high school diploma and 1–3 years of administrative/clinical office experience, with strong written and verbal communication skills and a commitment to compliant,

Qualifications

• High School Diploma required.
• 1–3 years of administrative and clinical experience in an office/medical setting preferred.
• Excellent communication skills, both written and verbal.

Responsibilities

• Maintain the Bookings calendar and coordinate patient scheduling.
• Conduct follow-up calls to patients about equipment use and clinical benefits of PAP therapy.
• Coordinate equipment setups and explain clinical benefits and risks to patients.
• Liaise with physicians and health care practitioners involved in patient care.
• Maintain clinical records, charting, and equipment documentation.
• Ensure demographic information is updated and accurate.

Skills

Administrative experience

Communication skills

Education

High School Diploma

Job description

Essential Duties and Responsibilities

Responsible for the overall clinical, technical and administrative functions at the location on record regarding the PAP Therapy program.

• Is responsible for keeping the Bookings calendar up to date.
• Is responsible for contacting patients to complete follow up calls for equipment received (CPAP, AutoPAP, BiPAP) and explain the clinical benefits of PAP therapy and dangers of sleep apnea along with coaching them on use.
• Is responsible for contacting patients to schedule setups of equipment and explain the clinical benefits of PAP therapy and dangers of sleep apnea.
• Is responsible for clinical contact with the physician, referred contacts, health care practitioners, and others involved in the care of the patients referred to Sleep Management, LLC d/b/a VieMed for home respiratory therapy services.
• Is responsible for the maintenance of records, charting, progress notes, clinical files, equipment records, preventative maintenance records, and other necessary documentation.
• Is responsible to ensure all pertinent demographic information is updated regularly and with any change in personal or professional status.
• Is responsible for orientation and training of subordinate or newly hired respiratory therapist staff service technicians.
• Exhibits effective written and verbal communication. Adheres to cost‑containment policies and procedures.
• Works with the office staff to ensure prompt and accurate billing and documentation of services, including providing adequate information to satisfy third‑party payor guidelines for coverage.
• Works with all clinical, managerial, and sales staff to promote and market home respiratory therapist services to all referral sources.
• Is required to provide availability for patient contact and response to patient needs.
• Will work with team members (other RTs, PCCs and various departments) to ensure tasks are completed.
• Other duties/projects as assigned.

Minimum Qualifications

High School Diploma required.

1–3 years of administrative and clinical experience in an office setting/medical field preferred.

Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc.

Physical Demands

• Sitting at desk
• Operation of office equipment and computer

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m.

Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.