Courtroom Technologist I

Mohave County; Kingman (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Job summary

The Mohave County Courts and Probation seeks an experienced customer service technician to support courtroom technology, including audio/visual tools and conferencing systems. You will assist judicial staff, attorneys, and jurors with presentation technology and resolve issues during court proceedings.

The role involves daily equipment checks and, when needed, assisting with in-person jury operations and connecting participants remotely under supervision.

Qualifications

• Minimum two years of customer service experience in a support role.
• High School diploma or GED, or an Associate's degree in a related field.
• Familiarity with courtroom and presentation technology is preferred.

Responsibilities

• Provide user support for audio/visual and video conferencing in assigned courtrooms.
• Perform daily checks and verify functionality of courtroom equipment.
• Assist jurors, attorneys, and staff with technology during court proceedings.
• Support in-person jury operations as needed.

Skills

Customer service

Courtroom technology

Video conferencing

Troubleshooting

Education

High School diploma or GED

Associate’s degree in computer support or MIS

Tools

Zoom

WebEx

MS Teams

Kramer

Crestron

Case Center

Biamp

Extron

Job description

Job Summary

Customer service role that utilizes subject matter expertise and courtroom technology knowledge to provide user support to judicial staff for audio/visual devices, video conferencing systems (Zoom, WebEx, MS Teams), digital evidence and presentation technologies (Kramer, Crestron, Case Center, Biamp, Extron) for assigned courtrooms. Assists judicial staff, attorneys, and jurors in the use of courtroom technology in connecting to and resolving issues using presentation technology during court proceedings. May be requested to manage "virtual" participants under judicial supervision. Performs daily checks and verifies functionalities for all rooms including audio/visual tools and computer systems supporting courtroom and jury deliberation room processes. May also assist in person jury operations.

Do you desire a position where you make a difference in people's lives and serve justice? If so, the place to find that dream job is with the Mohave County Superior Court and Probation.

About The Mohave County Courts And Probation

The Mohave County Courts and Probation are a high-performing organization, with a collaborative team of innovators who work to improve our Courts and the services we provide. We hire people who will share our vision of making a difference in people’s lives in the communities we serve.

Minimum Qualifications

A High School diploma or equivalent G.E.D. Certificate and two (2) years of work experience in a customer service support role; OR an Associate’s degree from a college, university or vocational/trade school in computer support, management information systems, or a related field, and one (1) year of work experience in a customer service support role; OR any equivalent combination of experience, training and/or education.

SPECIAL JOB REQUIREMENT

• Must complete annual training as required by the Committee on Judicial Education and Training (COJET).
• Must possess a valid State of Arizona Driver’s License at the start of employment and maintain said license while employed in this position.
• Provide acceptable driving history at no cost to the County.
• Employees are subject to immediate callout when an emergency, disaster or breach of homeland security occurs. Employees shall be available, unless excused, to ensure the court is adequately staffed during and immediately following natural and/or manmade disasters, infectious disease outbreaks, and acts of terrorism. This may require assisting other employees in the work unit in accomplishing assignments as necessary and the working of unusual, long hours over an extended period of time with infrequent breaks or rest periods. An employee who is working with an accommodation must meet with their supervisor and division head to discuss their requirement for response.

Equal Opportunity Employer/Program.

Auxiliary aids and services are available upon request for individuals with disabilities.

Mohave County is an Equal Opportunity Employer.

It is the policy of Mohave County to provide equal opportunity in employment to all job applicants and employees. The County shall not discriminate against any person in recruitment, examination, appointment, training, pay promotion, retention, discipline or any other aspect of personnel administration, term or condition of employment, due to race, color, religion, sex (including pregnancy), national origin, genetic information or disability, age (40 or older).

Applicants must be authorized to work for any employer in the U.S.

We are unable to sponsor or take over sponsorship of an employment Visa.

Employee Benefits

Medical

Mohave County provides two options for Self Insured Medical Plan, paid by Employee & Employer, to regular employees (employees who work at least 30 hours per week). Both plan options utilize the Blue Cross Blue Shield of Arizona for in Arizona coverage, plus the Aetna Choice POS II network for out of Arizona coverage; when you need medical care, select a provider from the directory and verify the provider's current status as a network provider. The medical plans include pharmacy benefits.

• Summary Plan Description
• PLAN 1: Exclusive Provider Organization (EPO) Plan Deductible $1,200 per person deductible. Calendar Year Out of Pocket Maximum per Single Coverage is $6,300 and $12,700 for Family Coverage.
• PLAN 2: High Deductible Health Plan (HDHP) $3,250 maximum Out of Pocket for Single Coverage and $6,500 maximum Out of Pocket maximum for Family

Out of Pocket Maximum includes medical Deductible, medical Copays, Prescription Drug Deductible and Copays.

Teladoc

Teladoc is a healthcare option available 24 hours per day, 7 days per week, and 365 days per year for non-emergent medical conditions.

Flexible Spending Accounts (FSA)

This voluntary benefit is available to all regular employees working at least 30 hours per week. This pre-tax option will reduce taxable income.

• Health care reimbursement account: up to $3,200 per year
• Dependent daycare reimbursement account: up to $2,500 per year

Health Savings Account (HSA)

This Voluntary Benefit Is Available To All Qualified Employees Who Are On The High Deductible Health Plan. This Pre-tax Option Will Reduce Taxable Income. You May Elect To Contribute Up To The Full 2023 Annual Limit

• $4,150 max employee contribution for Single coverage
• $8,300 max employee contribution for Family coverage.

Dental

Dental insurance is available to regular employees working at least 30 hours per week through Ameritas.

• High Option: $2,000 maximum annual benefit. High Option includes orthodontia benefit with lifetime maximum of $1,500.
• Low Option: $2,000 maximum annual benefit.

Vision

Vision insurance is available to regular employees working at least 30 hours per week through Ameritas. Ameritas offers access to a broad network of independent providers as well as access to out-of-network providers with two plan options available. Plan 1: EyeMed ViewPointe or Plan 2: VSP Focus.

Short Term Disability

Coverage is through Ochs, Inc. - Madison National.

Short-Term Disability (STD) is insurance that replaces some of your income if an injury or illness prevents you from working. Provided by Mohave County.

Life Insurance

Coverage is through Ochs, Inc. - Minnesota Life.

• Basic Life Insurance / Accidental Death & Dismemberment of $50,000
• Provided by Mohave County to regular employees working at least 30 hours per week

Optional / Voluntary Benefits

Payroll deductions are available for the following Optional / Voluntary Benefits:

• Supplemental Life Insurance is available through Ochs, Inc.- Minnesota Life Insurance Company for employees, spouse and dependent children.
• Tax Deferred Compensation Plan 457: this option is voluntary and available to all employees through ICMA-RC or Nationwide.
• Identity Theft Protection is available through IdentityForce, Sontiq for employees and eligible dependents

Retirement Systems / Long-Term Disability

• (ASRS) Arizona State Retirement System: Eligible employees working at least 20 hours per week for 20 weeks or more. MANDATORY contribution rate as of 07/01/2023 is 12.27% beginning on your first paycheck and is employer matched.
• (CORP) Correction Officers Retirement Plan: Employees in Adult Detention positions with the Sheriff's Office. Contributions begin 90 days after first day of employment. Election rates of contribution are between 5% - 40%; default rate of 7%.
• (AOC-CORP) Administration of Courts - Correction Officers Retirement Plan: Juvenile Detention and Adult Probation (Superior Court). Contributions begin 90 days after first day of employment. Election rates of contribution are between 5% - 40%; default rate of 7%.
• (PSPRS) Public Safety Retirement System: Employees in certain positions with the Sheriff's Office. Defined Benefit Tier 3 contribution amount is 9.94%. Contributions begin 90 days after first day of employment.

Additional Benefits

• 11 Paid Holidays
• Payroll direct deposit
• Paid Time Off – vacation/sick time
• Pre-tax deduction plan
• Up to 80% of medical premiums paid by Mohave County
• Bereavement Leave

These materials were created to help you understand the benefits available to you. This is not a Summary Plan Description and is not intended to replace the benefit summaries or schedule of benefits contained within the Plan. If any provision of these materials is inconsistent with the language of the Plan, the language of the Plan will govern.