Courtroom Technologist I

MOHAVE COUNTY HUMAN RESOURCES; Kingman (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Mohave County Courts and Probation is seeking a customer service specialist to provide user support for courtroom audio/visual devices, video conferencing, and presentation systems in assigned courtrooms. You will help judicial staff, attorneys, and jurors connect to and resolve tech issues during proceedings.

Daily checks ensure functionality of rooms and devices; you may assist in person jury operations and manage virtual participants under supervision.

Qualifications

• Must have a High School diploma or GED and two years of customer service experience; OR an Associate’s degree in computer support or related field and one year of customer service experience; OR equivalent combination.

Responsibilities

• Provide user support for courtroom audio/visual devices, video conferencing systems, and presentation technologies in assigned courtrooms.
• Assist judicial staff, attorneys, and jurors in using courtroom technology and resolving issues during court proceedings.
• May manage virtual participants under judicial supervision and perform daily checks of room functionalities and tools.

Skills

Courtroom technology knowledge

Customer service

Education

High School diploma or GED

Associate's degree in computer support or related field

Tools

Zoom

WebEx

MS Teams

Kramer

Crestron

Case Center

Biamp

Extron

Job description

Customer service role that utilizes subject matter expertise and courtroom technology knowledge to provide user support to judicial staff for audio/visual devices, video conferencing systems (Zoom, WebEx, MS Teams), digital evidence and presentation technologies (Kramer, Crestron, Case Center, Biamp, Extron) for assigned courtrooms. Assists judicial staff, attorneys, and jurors in the use of courtroom technology in connecting to and resolving issues using presentation technology during court proceedings. May be requested to manage “virtual” participants under judicial supervision. Performs daily checks and verifies functionalities for all rooms including audio/visual tools and computer systems supporting courtroom and jury deliberation room processes. May also assist in person jury operations.

Do you desire a position where you make a difference in people's lives and serve justice? If so, the place to find that dream job is with the Mohave County Superior Court and Probation.

About the Mohave County Courts and Probation

The Mohave County Courts and Probation are a high-performing organization, with a collaborative team of innovators who work to improve our Courts and the services we provide. We hire people who will share our vision of making a difference in people’s lives in the communities we serve.

See all that the Mohave County Courts and Probation offer! (Download PDF reader)

REQUIRED MINIMUM EDUCATION, EXPERIENCE AND TRAINING

A High School diploma or equivalent G.E.D. Certificate and two (2) years of work experience in a customer service support role; OR an Associate’s degree from a college, university or vocational/trade school in computer support, management information systems, or a related field, and one (1) year of work experience in a customer service support role; OR any equivalent combination of experience, training and/or education.

SPECIAL JOB REQUIREMENT

• Must complete annual training as required by the Committee on Judicial Education and Training (COJET).
• Must possess a valid State of Arizona Driver’s License at the start of employment and maintain said license while employed in this position.
• Provide acceptable driving history at no cost to the County.
• Employees are subject to immediate callout when an emergency, disaster or breach of homeland security occurs. Employees shall be available, unless excused, to ensure the court is adequately staffed during and immediately following natural and/or manmade disasters, infectious disease outbreaks, and acts of terrorism. This may require assisting other employees in the work unit in accomplishing assignments as necessary and the working of unusual, long hours over an extended period of time with infrequent breaks or rest periods. An employee who is working with an accommodation must meet with their supervisor and division head to discuss their requirement for response.