Courtesy Officer

Boxer Property Management Corp; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

The Courtesy Officer role at Boxer Property Management Corp in Houston supports daily operations by patrolling the property, monitoring cameras and access points, and assisting tenants and visitors with access. You will respond to alarms, incidents, and emergencies, while coordinating with management and emergency responders to maintain a safe environment.

Ideal candidates have a high school diploma, security training preferred, and strong customer service and written documentation skills.

Qualifications

• High school diploma or equivalent required.
• Security training or certification preferred.
• First Aid and CPR certification preferred.

Responsibilities

• Conduct routine patrols of the property.
• Monitor security cameras and access points.
• Greet visitors and assist tenants with access or inquiries.
• Respond to security incidents, alarms, and emergencies.
• Escort vendors and unlock authorized areas as needed.
• Document incidents, patrols, and observations.
• Coordinate with property management and emergency responders.

Skills

Customer service

Patrols

Written documentation

Attention to detail

Emergency procedures

Teamwork

Education

High school diploma

Tools

CCTV systems

Access control systems

Job description

The Courtesy Officer plays an essential role in maintaining a safe, secure, and welcoming environment within a commercial office or mixed use property. Serving as a front line presence, this position supports daily operations through security monitoring, customer service, and emergency response while helping protect people, property, and the overall tenant experience.Duties & ResponsibilitiesConduct routine patrols of the propertyMonitor security cameras and access pointsGreet visitors and assist tenants with access or inquiriesRespond to security incidents, alarms, and emergenciesEscort vendors and unlock authorized areas as neededDocument incidents, patrols, and observationsCoordinate with property management and emergency respondersEducation & TrainingHigh school diploma or equivalent requiredSecurity training or certification preferredFirst Aid and CPR certification preferredPrior experience in security, customer service, or law enforcement preferredKnowledge, Skills & ExperienceStrong customer service and interpersonal skillsBasic knowledge of security systems and emergency proceduresAbility to remain calm, professional, and observant in high pressure situationsStrong attention to detail and written documentation skillsAbility to work independently and as part of a team