Courtesy Officer

Arbor Properties; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holiday pay

Retirement benefits

Rental discount

Job summary

Arbor Property Management, Inc. is seeking a Courtesy Officer to provide after-hours security and a welcoming environment for residents. You will patrol properties, respond to concerns, and assist in enforcing community policies with professionalism.

Mandatory is a high school diploma; two years of related experience is preferred and a valid driver’s license is required. The role supports management and enhances resident relations through proactive safety and service.

Qualifications

• High school diploma or equivalent required.
• Two years of related experience preferred.
• Valid driver’s license required; security license preferred if required by ownership.

Responsibilities

• Conduct routine property patrols and inspect amenities, lighting, gates, parking, and common areas.
• Respond to resident concerns and serve as after-hours liaison to management.
• Enforce parking, noise, pet, pool, and guest policies; document incidents and actions taken.
• Maintain daily activity logs and incident reports; communicate concerns to management.
• Support community events and promote a welcoming atmosphere.

Skills

Communication

Conflict de-escalation

Customer service

Education

High school diploma or equivalent

Tools

Smartphone

Microsoft Office

AppFolio

Security systems

Job description

ARBOR PROPERTY MANAGEMENT, INC.JOB DESCRIPTIONPosition Title: Courtesy OfficerDepartment: SecurityReports To: Property ManagerEmployment Status: Full-TimePosition SummaryThe Courtesy Officer helps foster a safe, secure, and welcoming living environment for residents by providing a visible after-hours presence, promoting community standards, responding to resident concerns, and supporting property management in maintaining a positive residential experience. The Courtesy Officer serves as an ambassador of Arbor Property Management by building positive relationships with residents while assisting in protecting company assets and supporting consistent enforcement of community policies. Success is measured equally by professionalism, sound judgment, exceptional customer service, and the ability to build positive resident relationships.Community Safety & Property PatrolConduct routine property patrols.Inspect amenities, lighting, gates, parking areas, and common spaces.Observe and report safety hazards, vandalism, suspicious activity, and maintenance concerns.Maintain a visible presence that promotes community safety.Resident Relations & Community SupportRespond professionally to resident concerns.Serve as the after-hours liaison between residents and management.Support community events and maintain a welcoming atmosphere.Policy Enforcement & Emergency ResponseAssist with enforcement of parking, noise, pet, pool, and guest policies.Respond appropriately to emergencies and contact emergency responders when necessary.Document all incidents and actions taken.Documentation & CommunicationMaintain daily activity logs and incident reports.Communicate security and operational concerns to management.Performance ExpectationsProfessional resident interactions.Prompt response times.Accurate documentation.Visible community presence.QualificationsHigh school diploma or equivalent.Two years of related experience preferred.Strong communication and conflict de-escalation skills.Valid driver's license.Security license preferred if required by ownership.Technology & EquipmentSmartphoneMicrosoft OfficeAppFolioSecurity systems where applicablePhysical RequirementsWalk property extensively.Work evenings, weekends, holidays.Lift up to 25 pounds.Arbor Core ExpectationsLead with integrity and professionalism.Provide exceptional customer service.Represent Arbor positively.Follow company policies.BenefitsEligible full-time employees may participate in Arbor Property Management's comprehensive benefits package, including medical, dental, vision, life insurance, paid time off, holiday pay, retirement benefits, rental discount where applicable, and other company-sponsored benefits subject to eligibility.Employment RequirementsEmployment is contingent upon successful completion of a criminal background check, drug screening, employment eligibility verification, and any additional company requirements.DisclaimerThis description outlines the general nature of the position and is not intended to be all-inclusive. Arbor Property Management reserves the right to modify duties as business needs require.