Court Support Services Case Manager

CHRYSALIS CENTER INC; Waterbury (CT); On-site; USD 30,000 - 42,000; Full time

Job summary

Chrysalis Center, Inc. in Waterbury, CT is seeking an experienced Community Support/Case Manager to assist individuals facing complex psychiatric, substance use, medical and social challenges.

You will provide direct care, guide recovery, complete assessments and develop plans, while coordinating with clinical, educational and social service partners to improve daily living skills. Hours vary by program; validDriver's license and reliable vehicle are required; bilingual Spanish is preferred to

Qualifications

• Bachelor’s degree plus relevant experience in social services or court support settings.
• Bi-lingual Spanish is preferred, with experience in community-based services.
• Experience managing program delivery and documenting outcomes.

Responsibilities

• Provides a full range of community support services including case management and rapid rehousing.
• Completes rehabilitation assessments, updates recovery plans and documents required paperwork.
• Engages clients, supports learning and employment activities, and coordinates with partner agencies.
• Maintains relationships with clinical, educational and social service partners to support client independence.
• Provides transportation as needed and participates in required meetings.
• Adheres to Chrysalis Center, Inc. policies and maintains client confidentiality.

Skills

Case management

Community support

Bilingual Spanish

Microsoft Office

Education

Bachelor's degree

Master's degree preferred

Tools

Electronic Health Record

Microsoft Office

Job description

Job DetailsLevel: ExperiencedJob Location: Waterbury, CT 06706Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $26.15 - $26.15 HourlyTravel Percentage: Up to 25%Job Category: Nonprofit - Social Services

POSITION SCOPE:

This position will provide community support/case management services. Responsibilities will primarily consist of the provision of direct care, and will be mostly community based; generally consist of guiding, assisting and supporting individuals who have complex psychiatric, substance abuse, medical, social and legal issues to improve their daily living skills, and assist them in their recovery process. Hours may vary by program.

ESSENTIAL RESPONSIBILITIES

• Provides a full range of community support services which may include targeted case management, rapid rehousing, as well as teaching skill development.
• Completes timely rehabilitation assessment, reassessments and completes/updates recovery plans for clients on Probation.
• Engages clients and works in partnership to increase or maintain involvement in learning, motivation of change, working and social activities.
• Pursues best practice outcomes for clients in continuing education, employment and socialization.
• Develops relationships with clinical, educational, vocational and other social service agencies in order to effectively support clients in the community with increasing levels of independence.
• Provides continuous assessments, modifies interventions as appropriate and completes documentation, of required paperwork based on funder/program/agency requirements.
• Provides transportation to clients as appropriate utilizing personal vehicle for agency business.
• Assist in the facilitation of self-help and advocacy support groups for program consumers.
• Attends and participates in all required meetings.
• Adheres to all Chrysalis Center, Inc.’s policies, procedures and standards at all times.
• Performs other duties as assigned.

• Bachelor’s degree plus one to two years of experience in court support services, probation, mental health and substance abuse fields. Masters’ degree may be considered in lieu of general experience.
• Bi-lingual Spanish, preferred.
• Experience managing program delivery and providing residential and community case management services.
• Proficiency managing Microsoft and other computer applications used for tracking data and reporting outcomes.
• Easily adapts to change and competing priorities.
• Ability to de-escalate crisis situations with professionalism and sound judgment.
• Possess and maintains a valid Drivers’ License, reliable vehicle, current registration and insurance.
• Ability to effectively interact with clients and members of various teams within and outside the agency.

KEY COMPETENCIES

• Maintains operational knowledge of human services principles, determines appropriate interventions for clients.
• Understands and abides by all agency policies and procedures.
• Completes and maintains documentation and required paperwork for all clients on time.
• Manages all relationships on behalf of agency and clients in a professional and respectful manner.
• Able to solve practical problems and deal with a variety of variables in situations with limited standardization.
• Proficient with use of computer i.e. Microsoft Office, Electronic Health Record etc., filing skills and other administrative skills.
• Skilled at individual and group based interventions.
• Demonstrates excellent organizational, time management skills.
• Effectively communicates and presents information clearly and in a concise manner in verbal and written format.
• Demonstrates excellent interpersonal skills including professional demeanor and positive, service-oriented attitude toward all internal and external customers.
• Demonstrates ability to adhere to strict Confidentiality and HIPAA Guidelines.
• Provides guidance, assistance and support to clients as well as works collaboratively with Chrysalis Team.