Court Operations Associate (Central Public Service Clerk)

Oregon State Government Jobs; Portland (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

The Oregon Judicial Department is hiring a Court Operations Associate in Portland, a role vital for processing legal documents and assisting the public in navigating the court system. Candidates should have experience in clerical roles and possess a high school diploma, with benefits including paid holidays and medical insurance coverage.

Benefits

95% to 99% covered medical insurance premiums

10 paid holidays and 3 personal business days

5% allowance for bilingual skills

Up to third step of salary range based on experience

Qualifications

• Minimum of 3 years of experience in office or business settings.
• Ability to manage transactions and maintain accuracy under pressure.
• Experience interacting with clients during stressful situations.

Responsibilities

• Process customer court appearances and violations cases.
• Review documents and assess customer needs.
• Handle payments and maintain accuracy in financial transactions.

Skills

Clerical support

Customer service

Financial document processing

Education

High school diploma or equivalent

Job description

Initial Posting Date:

06/06/2025

Application Deadline:

06/19/2025

Agency:

Judicial Department

Salary Range:

$4,428 - $6,870

Position Type:

Employee

Position Title:

Court Operations Associate (Central Public Service Clerk)

Job Description:

Interviews: Due to the high volume of applications we receive, it may take several weeks after the job posting deadline for us to schedule interviews.

Who We Are

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps.The work you will do in this role affects members of our community who come to the court to have their cases resolved.We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public.

We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work, lived experience, and education, plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.

Benefits To You

• We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.

• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.

• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.

• In this job profile, we offer candidates new to OJD up to the third step of the salary range, depending on experience. You are potentially eligible for a 5% annual increase.

Location Highlights

Portland, Oregon, founded in 1845 and incorporated in 1851, is the state’s largest city and the county seat for Multnomah County. It is named after Portland, Maine. It is situated at the confluence of the Willamette and Columbia Rivers. Recreational activities include numerous museums, parks (including Forest Park, the nation’s largest wilderness park located within city limits), hiking, restaurants and food carts, Mt. Hood (about 50 miles east), and much more. The city is home to three major sports teams: the Portland Trail Blazers (NBA), the Portland Timbers (MLS), and the Portland Thorns FC (NWSL).

Position Highlights

The Multnomah County Circuit Court is hiring a Central Public Service Clerk (Court Operations Associate).

In this role, you will process violations cases at the customer service counter. You will check in customers for court appearances for traffic and parking cases. You will start new cases and accept, review for accuracy and completeness, and process documents for a variety of case types. You will greet customers, assess their needs, and provide them with guidance for their next steps to ensure that they can successfully complete their court business. You will also look up, print, certify, and take payments for court records.

Additionally, you will process payments that are made to each unit of the court in person, over the phone, and through the mail. You will balance and account for all payments, negotiate payment plan terms with customers, and conduct collections activities for court-imposed obligations.

Assigned tasks may be changed to accommodate workload and organizational needs.

Instructions for REQUIRED Cover Letter and Work History/Resume

Your cover letter and work history/resume should demonstrate how you meet the Minimum Qualifications, the Special Qualifications, and the Requested Skills and Attributes, which are listed below.

Cover Letter (REQUIRED)

• Attach your cover letter (not to exceed two pages) in the Resume/Cover Letter section of the application. Your cover letter and filename should include your name.

• In the body of your cover letter, please include responses to all Requested Skills and Attributes listed below.

• Address the cover letter “To the Hiring Manager.”

• Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.

• Prepare your cover letter before starting your Workday application.

Work History/Resume (REQUIRED)

• Attach your updated resume in the Resume/Cover Letter section of the application. Your resume and filename should include your name.
  
  OR

• Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.

Failure to follow these instructions may result in rejection of your application. All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

The application deadline is 11:59 p.m. on the date listed above.

Minimum Qualifications

(These must be evident in your resume or work history.)

The qualified candidate must have a high school diploma or equivalent.

AND

At least three (3) or more years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents.

OR

Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.

Special Qualifications

(These must be verifiable.)

None.

Requested Skills and Attributes

(These must be addressed in your cover letter.)

• Experience performing a variety of clerical or administrative support tasks that included using a computer to enter and retrieve information, meeting strict deadlines, and maintaining accuracy when interrupted or distracted by a noisy work setting.

• Experience responding professionally to customers or clients who are facing challenging life circumstances, stressful situations, or trauma.

• Experience handling cash or other monetary transactions, generating receipts, and crediting accounts.

• Experience reviewing documents for accuracy and completeness.

• Experience identifying and safeguarding confidential information and materials.

Working Conditions

• This is a full-time position, and the work schedule is currently 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is eligible for overtime compensation for hours worked in excess of 40 per workweek.

• Occasional after-hours or overtime work may be required.

• Frequent phone and in-person contact with people from diverse backgrounds.

• Frequent phone and in-person contact with people who may be facing challenging life circumstances, highly stressful situations, or trauma.

• Considerable time using a computer while talking on the telephone.

• Long periods of sitting or standing.

• Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, 10-key adding machine, calculator, copy machine, fax machine, and scanner.

ADDITIONAL INFORMATION
Parking

Multnomah County Circuit Court does not provide parking for the central courthouse or justice center staff. Multnomah does offer a Rideshare Rewards program that will provide $50/month for eligible employees. To be eligible, you must spend $50 or more per month on one of the following for working at the courthouse or justice center: TriMet (public transportation), Pay to Park (street or garage), or carpool (share cost of parking). Another option is the Douglas Garage at 1835 S River Dr., Portland, OR 97204; parking costs $180/month and is a half mile from the courthouse and justice center.

Criminal Background Check
You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

Reference Checks

By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.

United States Employment Eligibility
OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.

Future Vacancies
Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.

Veterans’ Preference
Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility.The action item, asking veterans to attach their documentation, will arrive after they have submitted their initial application materials. Visit theOregon job opportunities Veteransweb page for additional details, information, and resources.

Conduct Expectations
Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity
As an employer, OJD complies with Oregon’s pay equity law. In this job profile, we offer candidates new to OJD up to the third step of the salary range, depending on experience. For more information on pay equity, click here.

Employee Benefits
Click here to access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please click here.

Questions and Support

• If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.

• Workday related information and resources are available here.

• For questions about a specific OJD job posting, call 503-986-5930 or email [e-mail].

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills.The more inclusive we are, the better our work will be.