Client Operations Associate - River - Remote

The Remote Job Journal; Ohio; Remote; USD 70,000; Full time

Job summary

A leading fintech startup is seeking candidates for a client operations role focused on enhancing customer experience and driving operational efficiency. The ideal candidate will thrive in a fast-paced environment, demonstrate strong communication skills, and have a customer-oriented background. This position offers competitive compensation, unlimited PTO, and comprehensive health benefits, with an option for remote work.

Benefits

Competitive compensation and equity

Unlimited PTO

Medical, dental, and vision insurance

401k

Fully remote option

Qualifications

• Customer-facing experience preferred, such as food or hospitality.
• Ability to work in a fast-paced startup environment.
• High energy, self-starter, excellent communicator.

Responsibilities

• Manage questions and feedback regarding products and services.
• Analyze client activity and identify trends.
• Collaborate with various teams to support business needs.

Skills

Communication

Problem Solving

Data Analysis

Adaptability

Customer Service

Education

Degree in Communication

Degree in Business Finance

Degree in Business Operations

Degree in Business Marketing

Degree in Information Systems

Tools

Excel

Google Sheets

SQL

Job description

At River we are building the most trusted and honest financial institution in the world, powered by bitcoin. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use Bitcoin.

When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.

River is headquartered in Columbus, OH, and has raised more than $50 million from leading investors, including; Goldcrest, Kingsway, Polychain, M13, DG, and Valor.

What you will be doing

• Manage questions and feedback regarding our products and services

• Analyze and identify trends in client activity and inquiries

• Inform product specifications based on client feedback

• Refine the business rules, automations, and communication methods across Client Operations

• Cross-collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs

• Identify and develop operational efficiencies to scale the business and processes

• Support clients through the onboarding process

What we look for in you

• Ability and interest to work in a fast-paced fintech startup environment

• Customer-facing experience preferred (i.e. food/hospitality)

• High energy, self starting

• Collaborate and problem solve well

• Great communicator, conversationalist

• Highly adaptable; able to shift focus on the fly and balance many tasks

• Ability to identify trends in data and make decisions based on analyses

• Excel/Google Sheets, SQL, product management experience a plus, but not required

• Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Salary and benefits

• Salary: $70,000 - Full Time

• Competitive compensation and equity

• Unlimited PTO

• Medical, dental, and vision insurance

• 401k

• Fully remote option

Interview Process

• Screening Video Call (30 minutes)

• Role specific interview block (1 hour with 2 River employees)

• Prompted Writing Sample

• Culture & Executive Interview (1 hour block with 2 River employees)