Court Case Manager 1

State of Alaska; Kenai (AK); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid holidays

Medical & dental coverage

Employer-paid life insurance

PERS & SBS retirement

Resumo da oferta

The Kenai Trial Court of the Alaska Court System seeks a dependable Court Case Manager I to perform case processing duties and serve as the primary contact for the public. The role involves handling payments, maintaining accurate records, and providing professional customer service in a busy clerk’s office.

There is potential advancement to salary range 11 after three years of service. Applicants may be considered for advance step placement if transferring from another State of Alaska agency.

Qualificações

• High school diploma or GED and one year of office clerical experience.
• Strong customer service and communication skills.
• Ability to manage multiple tasks while maintaining accuracy.

Responsabilidades

• Process assigned case types and maintain accurate case records.
• Serve as the primary point of contact for the public in the Clerk’s Office.
• Handle payments, count money, provide change, and balance the cash drawer.
• Support office operations with cross-training, training, and special projects.

Conhecimentos

Customer service

Attention to detail

Multitasking

Cash handling

Formação académica

High school diploma or GED

Ferramentas

Cash drawer

Office software

Basic tech support

Descrição da oferta de emprego

The Kenai Trial Court of the Alaska Court System (ACS) is looking for a dependable and detail-oriented Court Case Manager 1 (salary range 10). This position will perform case processing duties and serve as a primary contact with the public.

Employees transferring from another State of Alaska agency may receive consideration for an advance step placement.

Employees working in this job classification will promote to salary range 11 after successful completion of three years of service with the court.

This position serves as a primary point of contact for customers visiting the Clerk’s Office, providing professional, efficient, and accurate customer service. Responsibilities include assessing customer needs, explaining case processing procedures and document filing requirements, responding calmly and professionally to challenging situations, and managing multiple tasks while maintaining attention to detail. The position also processes payments, counts money, provides accurate change, and maintains a balanced cash drawer.

The incumbent is responsible for processing assigned case types, developing specialized knowledge, and maintaining accurate case records through routine audits and quality control reviews. Flexibility and cross-training are essential to support workflow, ensure consistent customer service, and provide coverage as needed. Additional duties may include in-court support, microfilming, inventory and supply management, basic technology troubleshooting, staff training, special projects, and participation in meetings and committees to support office operations and team development.

The Work Hours

Full-time court employees are currently scheduled to work 37.5 hours per week. The work hours for this position are Monday – Friday, 8:00 a.m. to 4:30 p.m. with a one-hour lunch break.

Exceptional Benefits for Full-Time Employees

We offer a competitive benefits package that includes 12 paid holidays, medical, dental, and optional vision coverage, and employer-paid life insurance. Employees are enrolled in the Public Employees Retirement System (PERS) and the Alaska Supplemental Annuity Plan (SBS)in lieu of contributions to Social Security, with access to the Alaska Deferred Compensation Plan. Personal leave is accrued for vacation, illness, or personal needs.

Enjoy peace of mind and long-term security while serving your community.

See http://doa.alaska.gov/drb/index.html for additional information.

For more information on the Alaska Court System, please visit:

http://www.courts.alaska.gov

For informationabout what state courts do, please watch the following short video:

VIDEO: The who, what, when, where and how of state courts

The Alaska Court System is an EEO employer and proudly promotes diversity.

Graduation from high school or completion of a General Education Development (GED) certificate AND one year of office clerical experience.

Substitution:

Additional office clerical work experience will substitute for the high school diploma or GED certificate on a month-for-month basis.

Completion of 36 semester credit hours or 48 quarter credit hours of coursework from an accredited college will substitute for the year of required office clerical experience.

Completion of an appropriate vocational training course of study such as legal secretary, paralegal, or office skills will substitute for the required office clerical experience on a month-for-month basis.

This applies to your application submission.

Documents to be Attached to the Application (REQUIRED):

• Post-secondary transcripts, if using education to meet minimum qualifications.
• A list of at least three (3) professional references, who have had supervisory authority over you along with their daytime contact phone numbersand email addresses.
• Copies of your most recent (2) performance evaluations, if available.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment.

The Alaska Court System does not sponsor visas.

WORK EXPERIENCE

If using work experience not already documented in your application, provide the employer’s name, your job title, dates of employment and whether full or part-time. Applications will be reviewed to determine if the responses are supported and Minimum Qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.

EDUCATION

If post-secondary education is required to meet the Minimum Qualifications, you must fill in the Education and Training section of the application. If you have not obtained a degree, please indicate the number of credit hours earned in the Degree Obtained field. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications for the position and are required with each application.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post‑secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post‑secondary institution. It is your responsibility to provide such evidence when applying.

SELECTION PROCEDURE

Applicants will be required to meet the Minimum Qualifications as outlined above. Unfortunately, we cannot always interview all applicants. If your application is considered "not qualified", you will be sent a notice within two weeks after the closing date for this recruitment. If you believe your application was improperly disqualified, you may appeal this decision to the Human Resources Director at 820 West 4th Avenue, Anchorage, AK 99501-2005 within five workdays from the date the notice is mailed to you. Qualified applications will be forwarded to the hiring supervisor.

MULTIPLE VACANCIES NOTICE

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to sixty (60) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NEPOTISM REVIEW

To avoid a conflict of interest and the appearance of impropriety, applicants who have a spouse, close relative, and/or regular member of their household employed by the Alaska Court System may not be considered for employment without the approval of the Administrative Director.

BACKGROUND CHECK

A background check will be conducted prior to an employment offer being made. Applicants who have prior convictions that have been set aside under the terms of a suspended imposition of sentence (SIS) may answer "no" to these questions. If you are not sure if your situation requires disclosure, please contact the Human Resources Department at [phone]. The Court System reserves the right to confirm all background information.

Contact Title: Recruitment
E-Mail: [e-mail]

Mailing Address: 820 West 4th Avenue, Anchorage, AK 99501

Phone Number: [phone]