Court Administration Assistant

Judicial-Branch-of-Arizona-in-Maricopa-Count; Phoenix (AZ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance

Dental insurance

Vision insurance

Retirement plans

Employee assistance program

Wellness incentives

Life insurance

Disability insurance

Legal plan

Pet insurance

PSLF loan forgiveness

Job summary

The Judicial Branch of Arizona in Maricopa County is seeking a Court Administration Assistant to provide high-volume administrative support. You will handle customer inquiries, assist with court forms, and perform cash handling and data entry while maintaining professional communication with the public and staff.

This role requires strong multitasking, organization, and teamwork in a fast-paced court environment.

Qualifications

• High school diploma or GED required.
• Two years of general clerical or administrative experience, or equivalent education/experience.
• Experience with monetary transactions and customer service preferred.

Responsibilities

• Provide customer-centric service at the Public Service Desk and Information Desk.
• Assist litigants with court forms and the Domestic Violence Computer Prompt System and AZPoint.
• Enter data, balance cash drawer, and balance daily deposits per accounting standards.
• Use Outlook and Microsoft Teams to communicate with staff and the public.
• Train staff on department policies and procedures and assist with special projects.

Skills

Customer service

Microsoft Outlook

Microsoft Teams

Multi-line phone system

Data entry

Written and verbal communication

Education

High school diploma or GED

Tools

Cash handling systems

Job description

Posting Date10/27/26Application Deadline11/02/26Pay RangeMin - Mid - Max$20.25 - $26.38 - $32.50The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $21.77 to $23.50 per hour.This position is Non-exempt under the FLSA.What We OfferWe offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program. Click here to learn more!Job TypeClassified – Judicial CPRDepartmentD800 Superior CourtAbout the PositionThe Court Administration Assistant provides administrative support in a high-volume work environment that requires the ability to multi-task, use strong organizational and communication skills to provide exemplary service, both internally and externally, ensuring that the needs of the Court are met effectively.About The Superior Court:The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time . We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.Position QualificationsWe recognize your time is valuable, so please apply if you meet the following required qualifications :Education:High school diploma or GEDExperience:Two (2) years of general clerical or administrative experienceORCombined Education And Experience Qualifications:Post-secondary education may substitute for the experience requirement on a year-for-year basisOur Preferred Candidate Has:Experience handling monetary transactions/cashiering, previous court or legal experience, and substantial customer serviceBilingual in Spanish/EnglishExperience with Microsoft Outlook, Microsoft Teams, multi-line telephone system, and copy/fax machineKnowledge, Skills, And Abilities:Knowledge Of:Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfactionSkill In:The use of computer applications including spreadsheets, databases, and word processing software.Written and verbal communication with others to convey information effectivelyProviding exemplary customer serviceAbility To:Learn policies, procedures, and guidelines established by the CourtRespond courteously to concerns of the public, attorneys, and employeesAssist customers in high-stress and high-emotional situations with patience, empathy, and compassionUse effective time management skills to handle multiple tasks at one timeExcel in a high volume and time-sensitive work environmentEstablish and maintain effective working relationships with othersUnderstand both oral and written instructionsMake sound decisions in accordance with regulations, policies, and proceduresWork as a member of a team and independently with minimal supervisionMultitask in a high-volume and constant interruption environmentEssential Job Tasks(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)Provides customer-centric service to Protective Order Area, Customer Service Desk, and Information Desk.Assist internal and external customers with questions regarding a variety of processes and procedures. Assists customers in identifying applicable court forms for various court processes.Assists litigants in completing Protective Order paperwork using the Domestic Violence Computer Prompt System and AZPoint (Statewide Petition Portal).In accordance with minimum accounting standards, performs direct cash handling, including entering codes into the Cash Management System, receipting transactions, balancing cash drawer and making daily deposits.Uses iCIS, Domestic Violence Computer Prompt System, AZPoint, Case Center and other court software to assist customers with case information.Directs public to appropriate Court programs, resources, facilities and outside agencies.Performs general clerical duties including but not limited to photocopying, scanning faxing, mailing, and data entry.Train new and existing staff on Department policies, procedures, and processes.Arranges for interpreters and other court services as necessary.Review paperwork for completeness; contacts interested parties for missing information.Uses Outlook email and Microsoft Teams to maintain effective internal and external communication. in a timely manner.Perform other duties and special projects as assigned.Working Conditions:While performing the duties of this job, the employee is required to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, or walking. The job may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.Must be able to travel to any Superior Court for coverage assignments as directed by Supervisors as dictated by needs of the department. These assignments will be varied duration (i.e. one day, one week and/or several months.)Additional InformationJudicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs.Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances.All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant.The Judicial Branch of Arizona in Maricopa County participates in the State Retirement systems ASRS or PSPRS. As such, mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system's requirements. The current contribution rate for ASRS is 12.27% and the current contribution rate for PSPRS is 5.84% and up for the defined contribution plan and 8.82% for the defined benefit plan. For more information about contributions and benefits of these plans visit https://www.azasrs.gov/ or https://www.psprs.com/corrections-officer/Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer.