Business Relationship Manager

Judicial-Branch-of-Arizona-in-Maricopa-Count; Phoenix (AZ); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Paid time off

Paid sick leave

10 paid holidays

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Life insurance

Disability insurance

Group legal plan

Pet insurance

PSLF loan forgiveness

Job summary

The Judicial Branch of Arizona in Maricopa County is seeking a Business Relationship Manager to act as a liaison between Court Technology Services and court departments. You will manage a portfolio of technology needs, guide business partners through CTS intake and governance, and ensure clear discovery and documentation of requirements.

You will translate business needs into actionable technology requests, maintain accountability across owners, and support prioritization, risk assessment, and

Qualifications

• Bachelor's degree in Computer Science, MIS, Business Administration, Project Management, or a related field.
• Three (3) years of experience in project management, systems analysis, systems design, systems programming, business relationship management, business analysis, or oversight of programs and services at the Judicial Branch.

Responsibilities

• Builds and maintains strong relationships with assigned Judicial Branch departments and divisions, justice partners, CTS teams, and other stakeholders.
• Maintains an assigned relationship and technology portfolio and conducts regular reviews with business partners to understand priorities, needs, planned changes, service concerns, active initiatives, and follow-up commitments.
• Helps business partners navigate CTS services, intake channels, governance, and decision processes and communicates relevant capabilities, standards, constraints, and planned changes.
• Facilitates initial discovery, distinguishes the underlying business need from a proposed solution, and documents high-level objectives, scope, stakeholders, value, risks, dependencies, constraints, and expected outcomes.
• Ensures technology-related needs are entered into the appropriate system of record, routed to the proper owner or governance body, and tracked through decision or closure.
• Supports demand classification, business case development, and portfolio prioritization by presenting documented value, urgency, risk, dependencies, mandates, organizational impact, and alignment with Branch and CTS objectives.

Skills

Relationship management

Stakeholder engagement

Requirements gathering

Portfolio management

Governance concepts

Cybersecurity awareness

Education

Bachelor's degree in CS/MIS/Business Admin/PM

Job description

Posting Date10/12/26Application DeadlineOpen Until FilledPay RangeMin - 1st Quartile - Mid - Max$67,500.00 - $83,125.00 - $98,750.00 - $130,000.00The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $67,500.00 to $83,125.00.This position is Exempt under the FLSA.What We OfferWe offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program. Click here to learn more!Job TypeUnclassified - JudicialDepartmentD800 Superior CourtAbout the Position*****Applicants must currently reside in Arizona or be willing to relocate to Arizona by the time of hire. *****The Judicial Branch is unable to provide visa sponsorship (i.e. H-1B visa etc.).The Business Relationship Manager acts as a liaison between Court Technology Services (CTS), Judicial Branch departments and divisions, justice partners, and relevant technology service and solution providers. The role builds trusted relationships, develops an understanding of assigned business areas, maintains visibility into their portfolio of technology-related needs and initiatives, and helps business partners navigate CTS intake and delivery processes. Business Relationship Managers facilitate initial discovery, translate business needs into clear technology-related requests, connect appropriate stakeholders, and support communication and follow-through while maintaining accountability with the responsible business, technical, analysis, project, product, or operational owner.About the Superior Court:The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair, and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative, and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time . We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.Position QualificationsWe recognize your time is valuable, so please apply if you meet the following required qualifications :Education:Bachelor's degree in Computer Science, Management Information Systems, Business Administration, Project Management, or a related fieldExperience:Three (3) years of experience in project management, systems analysis, systems design, systems programming, business relationship management, business analysis, or the oversight of programs and services at the Judicial BranchORCombined education and experience qualifications:A combination of education and job-related experience may substitute on a year-for-year basisOur Preferred Candidate has:Experience working in the Judicial BranchKnowledge, skills, and abilities:Knowledge of:Business relationship management, customer engagement, and relationship lifecycle practicesBusiness process analysis, initial discovery, high-level requirements gathering, and business case developmentDemand intake, portfolio management, prioritization, and technology governance conceptsProject, product, service management, organizational change, and technology delivery lifecycle conceptsInformation technology services and applicable cybersecurity, data privacy, accessibility, and records-management considerationsSkill in:Building and sustaining trusted, professional relationships with leaders, staff, justice partners, vendors, and technology teamsFacilitating discussions and cross-functional meetings to clarify business needs, outcomes, constraints, and stakeholder expectationsTranslating business needs and operational context into clear, business-friendly and technology-ready languageAnalyzing and documenting portfolio, intake, business case, status, risk, decision, and value informationCommunicating clearly and managing multiple relationships, priorities, commitments, and follow-up activitiesAbility to:Develop a working understanding of assigned departments' services, processes, priorities, stakeholders, technology use, pain points, and planned changesDistinguish a stated request or proposed solution from the underlying business need and guide partners through established CTS intake and governance processesCoordinate effectively with business, technical, analysis, project, product, and operational owners while maintaining clear role and accountability boundariesIdentify risks, dependencies, competing priorities, cross-functional impacts, and unresolved decisions and escalate them through appropriate channelsExercise sound judgment, support transparent prioritization, maintain confidentiality, resolve conflict constructively, and work effectively at all organizational levelsEssential Job Tasks(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)Builds and maintains strong relationships with assigned Judicial Branch departments and divisions, justice partners, CTS teams, and other stakeholders; serves as a liaison and trusted advisor regarding technology-related needs and services.Maintains an assigned relationship and technology portfolio and conducts regular reviews with business partners to understand priorities, needs, planned changes, service concerns, active initiatives, and follow-up commitments.Helps business partners navigate CTS services, intake channels, governance, and decision processes and communicates relevant capabilities, standards, constraints, and planned changes.Facilitates initial discovery, distinguishes the underlying business need from a proposed solution, and documents high-level objectives, scope, stakeholders, value, risks, dependencies, constraints, and expected outcomes.Ensures technology-related needs are entered into the appropriate system of record, routed to the proper owner or governance body, and tracked through decision or closure.Supports demand classification, business case development, and portfolio prioritization by presenting documented value, urgency, risk, dependencies, mandates, organizational impact, and alignment with Branch and CTS objectives.Coordinates with business owners, Business Analysts, Project Managers, Product Owners, technical teams, service owners, vendors, and other subject-matter experts and transitions approved work to the appropriate delivery roles.Maintains portfolio-level visibility into initiative status, risks, decisions, dependencies, stakeholder impacts, and expected outcomes and communicates validated information to business partners.Identifies cross-department needs, risks, dependencies, competing priorities, and unresolved decisions and connects or escalates them through appropriate channels.Represents documented business needs and service impacts in CTS planning and governance discussions and communicates decisions, rationale, next steps, and ownership to affected partners.Supports organizational readiness by helping identify affected stakeholders, business impacts, communication and training needs, and adoption concerns.Supports benefits realization and continuous improvement by following up on intended outcomes, identifying trends or service gaps, and preparing concise reports and recommendations.Researches relevant technology capabilities, vendor direction, and industry practices and contributes to consistent BRM standards, templates, metrics, and knowledge resources.Working conditions:While performing the duties of this job, the employee may need to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, or walking. The job may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.Additional InformationJudicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs.Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances.All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant.The Judicial Branch of Arizona in Maricopa County participates in the State Retirement systems ASRS or PSPRS. As such, mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system's requirements. The current contribution rate for ASRS is 12.27% and the current contribution rate for PSPRS is 5.84% and up for the defined contribution plan and 8.82% for the defined benefit plan. For more information about contributions and benefits of these plans visit https://www.azasrs.gov/ or https://www.psprs.com/corrections-officer/Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer.