Course Maintenance Assistant

WGU; Salt Lake City (UT); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Bonuses

Medical, dental, vision

Tuition discount

Flexible paid time off

11 paid holidays

Parental leave

Job summary

WGU is seeking a Course Maintenance Assistant to accurately enter information into curriculum systems, perform routine maintenance, and coordinate issue resolution. The role emphasizes teamwork, timely task completion, and adherence to department processes while maintaining student confidentiality per FERPA.

The position requires basic computer skills, proficiency with Salesforce and e-learning platforms, and a strong attention to detail.

Qualifications

• Proficient use of Salesforce and e-learning platforms.
• Basic computer skills.
• Competent data entry skills.
• Ability to navigate a variety of technological platforms.
• Ability to learn new systems and platform technologies.
• Good communication skills, verbal and written.
• Student-focused mindset.
• Ability to collaborate with colleagues inside the department.
• Ability to work independently on assigned tasks with supervision.
• Ability to keep a positive attitude with all members of the University.
• Ability to work in a fast-paced, queue-driven work environment.
• Demonstrates professionalism.
• Ability to document interactions correctly.
• Outstanding attention to detail.
• Ability to accept and implement feedback.
• Willingness to learn and grow.

Responsibilities

• Updates, maintains, and troubleshoots course content by coordinating with stakeholders or in response to program feedback.
• Meets service level agreements and ticket processing goals.
• Provides effective and friendly customer support to students, staff, and faculty in a timely manner.
• Maintains confidentiality of proprietary information and student FERPA data.
• Performs other duties as assigned.

Skills

Salesforce

Data entry

Communication

Team collaboration

Attention to detail

Adaptability

Multitasking

Education

High School Diploma or GED

Job description

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 204

Pay Range: $19.37 - $28.07

Job Description

The Course Maintenance Assistant is a supporting individual contributor that accurately enters information into curriculum delivery and storage systems, performs maintenance within those systems, investigates and coordinates the resolution of various issues, and completes other projects as needed. This individual prioritizes and completes assigned duties in a timely, high-quality manner with attention to current department processes and procedures. The Course Maintenance Assistant works well with others in a team environment and is self-motivated.

Essential Functions and Responsibilities

• Updates, maintains, and troubleshoots course content by coordinating with internal and external stakeholders or in response to program feedback.
• Meets service level agreements and ticket processing goals.
• Provides effective and friendly customer support to students, staff, and faculty in a timely manner.
• Maintains integrity and confidentiality of proprietary information and student confidentiality in accordance with FERPA.
• Performs other duties as assigned.

Knowledge, Skill, and Abilities

• Proficient use of Salesforce and e-learning platforms
• Basic computer skills
• Competent data entry skills
• Ability to navigate a variety of technological platforms.
• Ability to learn new systems and platform technologies.
• Good communication skills, both verbal and written
• Student-focused mindset
• Ability to collaborate with colleagues inside the department.
• Ability to work independently on assigned tasks with supervision
• Ability to keep a positive attitude with all members of the University.
• Ability to work in a fast-paced, queue-driven work environment.
• Demonstrates professionalism.
• Ability to document interactions correctly.
• Outstanding attention to detail
• Ability to accept and implement feedback
• Willingness to learn and grow.

Job Qualifications

Minimum Qualifications

• High School Diploma or GED required
• 1 year of related experience
• Basic knowledge of processes and procedures

Preferred Qualifications

• Prior data entry experience

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Travel Requirements

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

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Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations

Accommodations: Applicants with dis