Course Coordinator

Amentum; Baltimore (MD); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Amentum in Hanover, MD and remote is seeking a Course Coordinator to provide front-line, non-technical support for web-based and instructor-led training courses. You will assist students with administrative questions, proctor high-stakes exams, and generate daily, weekly, monthly, and end-of-course reports for the customer.

The SME on the student experience will track progress, analyze data, update course materials, and coordinate tasks with colleagues under tight deadlines; limited telework may

Qualifications

• Bachelor's degree in education, English, communications, a technical discipline, or a directly related field plus two years of relevant experience.

Responsibilities

• Provide first-line non-technical support for students attending locally and at remote sites.
• Create and edit all required course reports (daily, weekly, monthly, end-of-course readiness, progress, exam, and final reports).
• Proctor high-stakes exams to ensure exam and student integrity.

Skills

Customer support

Documentation

Communication

Proctoring exams

Team collaboration

Education

Bachelor's degree in education/English/communications/technical field

Tools

Confluence

Jira

Job description

If you want to be part of a dynamic Team supporting engaging and cutting-edge training solutions, this is the place for you! Amentum is currently seeking a Course Coordinator in Hanover, MD and remote, to provide front-line, non-technical support for web-based and instructor-led training courses. The Course Coordinator will be part of a collaborative multidisciplinary Team delivering highly sophisticated, technical, hands-on training solutions to meet the mission and time-critical needs of our customers.

Work Schedule: The courses being supported are active from 0800-1700 M-F. Contract core hours are 1000-1400.

The Course Coordinator assists students with any administrative questions or issues they may have, proctors high-stakes exams, and is a liaison between the students, staff, and the customer.

The Course Coordinator creates daily, weekly, monthly, end-of-course, and on the spot reports for the customer. The Course Coordinator is the Subject Matter Expert (SME) on the student experience, which includes, but is not limited to: addressing student concerns, tracking student progress, analyzing student data, monitoring high-stakes exams to ensure exam and student integrity and updating and maintaining course-related documentation.

The Course Coordinator provides administrative support to students taking an independent learning, web-based cyber training. This includes providing feedback for developing and updating course content, exercises, exams, resources, and other documentation as needed.

A qualified candidate must possess excellent speaking, presentation, reading comprehension, and writing skills. A qualified candidate must be detail oriented and able to effectively collaborate with other members of the team and prioritize tasks under strict deadlines.

Must be able to interface with individuals at all levels of the organization both verbally and in writing. Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements.

Attendance is always critical. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur. There may be an option for some limited telework.

Minimum Requirements:

• Provide first-line non-technical support for students attending locally and at remote sites
• Able to create and edit all required course reports (to include daily weekly, monthly, end-of-course readiness, progress, exam, and final reports).
• Use multiple word processing and presentation tools such as MS Word, MS Excel, and PowerPoint, etc.
• Able to roster students to new courses and set up required student accesses
• Monitor student progress: Document, track, analyze and create reports as required by the COR
• Maintain detailed administrative records of student data
• Proctor high-stakes exams to ensure exam and student integrity
• Collaborate with multiple team members as applicable to ensure accuracy of learning content and address student- specific issues

Security Clearance Required: TS/SCI Preferred

Minimum Education : Bachelor's degree in education, English, Communications, a technical discipline, or a directly related field plus two (2) years of relevant experience. In lieu of a Bachelor's degree, an additional 4 years of work experience (for a total of six (6) years of experience) can be substituted for the degree requirement .

Minimum Years of Experience: 2 years of experience working in the analysis, design, development, implementation/delivery, and/or evaluation of training OR 3 years of experience working in an administrative support role Military experience is desired . Experience with Confluence and Jira is desired.

Other Responsibilities:

Safety -

Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality -

Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and

Procedure Compliance -

Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requ