Courier Route Specialist | Growth & Impact

NBT; City of Norwich (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Medical Coverage

Dental and Vision Coverage

401(k) with employer matching

Job summary

NBT is hiring for a courier operations role in the United States (New York area). Responsibilities include completing courier routes, coordinating supply and mail sorting, and handling internal inquiries while adhering to procedures and risk controls.

The role emphasizes customer service, data entry, and basic data analysis to support service level targets and compliance requirements.

Qualifications

• High School diploma or GED required.
• Relevant experience preferred.
• Customer service skills required.
• Oral and written communication skills required.
• Data entry skills helpful but not required.
• PC skills in Windows environment preferred.
• Strong organizational skills required.
• Ability to analyze data and make decisions per procedures.

Responsibilities

• Complete courier routes and route coordination.
• Sort and deliver mail and supplies; assist with vehicle maintenance needs.
• Answer internal customer calls and questions; follow procedures.
• Support risk and fraud mitigation; ensure regulatory compliance.

Skills

Customer service

Oral & written communication

Data entry

Windows PC skills

Organizational skills

Data analysis & decisions

Education

High School diploma or GED

Job description

NBT is hiring for a courier operations role in the United States (New York area). Responsibilities include completing courier routes, coordinating supply and mail sorting, and handling internal inquiries while adhering to procedures and risk controls.

The role emphasizes customer service, data entry, and basic data analysis to support service level targets and compliance requirements.