Route Service Specialist: Lab Specimen Courier

LanceSoft Inc; Buffalo (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a Route Service Representative for Buffalo, NY. You will be the face of the client, handling day-to-day route operations, transporting specimens and materials, and ensuring safety, accuracy, and timely deliveries.

This role requires strong customer service, reliable transportation, and adherence to company policies. The position emphasizes professionalism, effective communication, and teamwork while following all routes and safety guidelines.

Qualifications

• Must have valid driver’s license with a clean motor vehicle record and no more than three moving violations in the last 36 months.
• Prefer 1 year of experience in customer service, logistics, or delivery.
• Position requires travel and ability to lift up to 25 pounds (occasionally up to 40 pounds).

Responsibilities

• Serve as the face of the client to customers, ensuring professional interactions.
• Perform day-to-day route operations including tracking, sorting, storing, and transporting specimens and materials.
• Maintain compliance with timekeeping, safety, and company policies, including proper documentation and route readiness.
• Safely operate company vehicles and keep equipment in good working order; communicate any deficiencies to supervisors.
• Keep client notes and route information up to date and report issues promptly.
• Demonstrate Everyday Excellence and the Five Guiding Principles in client interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Collaboration

Communication skills

Decision making

Customer focus

Integrity

Trust

Sense of urgency

Approachable

Service driven

Sincere

Professionalism

Honesty

Respect

Patience

Knowledgeable

Humorous

Self-Development

Informing

Drive for Results

Tools

Handheld scanner

PC

Job description

Talentify is seeking a Route Service Representative for Buffalo, NY. You will be the face of the client, handling day-to-day route operations, transporting specimens and materials, and ensuring safety, accuracy, and timely deliveries.

This role requires strong customer service, reliable transportation, and adherence to company policies. The position emphasizes professionalism, effective communication, and teamwork while following all routes and safety guidelines.