Systems Technician

NBT; City of Oneida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

NBT is seeking an IT Support Technician in New York to maintain, analyze, troubleshoot, and repair computer systems, hardware and peripherals. You will document, upgrade or replace hardware and software, and manage user accounts and access rights to ensure reliable IT services.

The ideal candidate has an Associate degree or equivalent, at least 3 years in IT, strong communication, a team attitude, and solid Windows PC skills.

Qualifications

• Associate's degree or equivalent education.
• Minimum 3 years experience in IT related field.
• Strong communication and interpersonal skills.
• Team-oriented with a positive attitude.
• Proficient with Windows OS.
• Basic project management skills.

Responsibilities

• Documents, maintains, upgrades, and replaces hardware and software systems.
• Maintains, analyzes, troubleshoots, and repairs complex computer systems and peripherals.
• Analyzes and trends utilization metrics of various systems.
• Provides Business Recovery support relating to IT initiatives.
• Fulfills other administrative duties as assigned.

Skills

Communication skills

Team player

Windows PC skills

IT concepts familiarity

Project management basics

Education

Associate's degree or equivalent education

Job description

Pay Range: $26.42 - $35.22

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Relies on experience and judgement to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

Education and Experience

• Associate's degree or equivalent education and experience
• Minimum 3 years experience in IT related field

Skills and Abilities

• Strong communication and interpersonal skills.
• Must have a positive attitude and willingness to work in a team environment.
• Strong PC skills in a Windows environment.
• Familiarity with a variety of I.T. concepts, practices and procedures.
• Basic project management skills and ability to multi-task.

Unique Job Characteristics and Requirements

• May be required to work nights and/or weekends. Valid driver's license.
• Required to possess or to obtain A+ certification within 12 months of employment.

Tasks Performed

• 35% - Documents, maintains, upgrades, and replaces hardware and software systems. Includes project initiatives and production support.
• 25% - Maintains, analyzes, troubleshoots, and repairs more complex computer systems, hardware and peripherals.
• 20% - Analyzes and trends utilization metrics of various systems.
• 10% - Provide Business Recovery support relating to IT initiatives.
• 10% - Other administrative duties as assigned.

Physical Requirements

• Communicate effectively with internal and/or external customers
• Stationary 75% of the time or greater
• Move objects up to a maximum of 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans:Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
• Paid Sick and Safe Leave: For your health and safety.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.