Courier

United WestLabs, Inc.; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

United WestLabs, Inc. is seeking a route-based driver responsible for obtaining specimens collected by clients from their patients in-office. This role supports Operations by picking up specimens according to route sheets and maintaining a professional, courteous client experience.

The position requires safe driving, organization, and strong communication skills to ensure timely pickups and accurate documentation, with emphasis on reliability and teamwork in a fast-paced environment.

Qualifications

• Strong organizational and problem-solving abilities.
• Excellent telephone etiquette and communication skills.
• Adaptability to changing work conditions.
• Ability to operate a motor vehicle is required.

Responsibilities

• Follow assigned route sheet to pick up specimens from clients at appointed time.
• Fill supply orders.
• Pick up STAT specimens promptly.
• Ensure company car is in good running condition, fueled and clean.
• Annotate both door hangers and route sheet as instructed.
• Drive safely, obey traffic laws.
• Be pleasant and helpful to clients and their staff.
• Maintain excellent working relationships with clients and their staff in a client services capacity.
• Facilitate feedback from clients regarding customer service and volume for the Operations Manager.

Skills

telephone etiquette

organization

problem solving

evaluative interpretative skills

adaptability

communication (verbal & written)

interpersonal skills

driving ability

Job description

All employees are expected to perform their duties in alignment with the vision and values of the organization. The person doing this job is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost effective manner. Under the direction of the Operations Manager, this position is responsible for obtaining specimens that clients have collected from their patients in office.

Duties and Responsibilities:

• 1. Follow assigned route sheet to pick up specimens from clients at appointed time.
• 2. Fills supply orders.
• 3. Pick up STAT specimens in a timely manner.
• 4. Ensure that the company car is always in good running condition, filled with gas and clean.
• 5. Properly annotate both door hangers and route sheet in the manner instructed.
• 6. Drive safely, obeying all rules of the road.
• 7. Be pleasant and helpful to all clients and their staff.

Additional Responsibilities:

• 1. Maintains excellent working relationship with all clients and their staff in the manner of a client services staff member.
• 2. Facilitates feedback from the client in regards to customer service and overall volume for the Operations Manager.

Knowledge/Skills/Experience

• - Demonstration of telephone etiquette.
• - Organization and problem solving skills.
• - Evaluative and interpretative skills.
• - Ability to adapt to rapidly changing conditions in the work environment.
• - Communication skills, both verbal and written.
• - Interpersonal skills.
• - Ability to operate a motor vehicle.

Physical Requirements:

• - Continuous sitting (up to 8 hrs/day)
• - Continuous walking (up to 8 hrs/day)
• - Continuous driving (up to 8 hrs/day)
• - Intermittent bending, squatting, and climbing
• - Simple grasping with both hands
• - Fine manipulation with both hands, repetitive movement
• - Frequent lifting of 10 lb. or less; Occasional lifting of 11 to 35 lb.