Coupa Support Coordinator

Kelly Services; Kentucky; On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement savings plan

Holiday pay & PTO

Transit spending account

Job summary

Kelly Services is seeking a supplier onboarding and procurement support professional in Kentucky. You will manage the supplier inbox, process forms in Coupa, and ensure accurate onboarding and data changes.

The role emphasizes privacy, accuracy, and cross-functional collaboration to meet SLAs and deliver seamless supplier management. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• Experience with Coupa or similar cloud-based procurement systems.
• Proficient in Microsoft Excel and MS Office Suite.
• Strong cross-functional communication and teamwork.
• Detail-oriented with high data privacy and accuracy.
• Experience in supplier onboarding or procurement support preferred.

Responsibilities

• Monitor, triage, and respond to supplier inquiries in a shared inbox, track and resolve requests.
• Manage sensitive supplier documentation with privacy/compliance in mind; process ACH and Coupa forms.
• Bulk upload supplier data changes in Coupa; coordinate with teams as needed.
• Update supplier contact information and onboard invitations; ensure portal access.

Skills

Coupa experience

Excel

Cross-functional communication

Detail-oriented

Problem solving

Tools

Coupa

Microsoft Excel

Job description

Job Description

Key Responsibilities

• Supplier Inbox Management:
  • Monitor, triage, and respond to supplier-related inquiries in the shared support inbox, ensuring all requests are tracked and resolved efficiently.
  • Categorize, prioritize, and escalation issues based on urgency and impact to ensure timely service and compliance with service-level agreements.
• Internal Form Processing:
  • Accurately manage sensitive supplier documentation with attention to privacy and compliance standards.
  • Process ACH banking information updates by submitting changes through Coupa; confirm accuracy and completion of all forms.
  • Manage bulk upload activities: review, validate, and execute large-scale supplier data changes in Coupa, collaborating with relevant teams as needed.
• Supplier Onboarding Support:
  • Update supplier contact information to facilitate successful onboarding invitations and portal access.
  • Monitor and review onboarding forms; proactively identify issues, missing data, or blockers and coordinate resolution.
  • Escalate unresolved or complex onboarding issues to appropriate stakeholders and track outcomes to closure.
  • Liaise with suppliers to clarify requirements, provide guidance, and ensure timely submission of needed documentation.

Additional Responsibilities

• Maintain clear and accurate records of all actions and communications for audit and reporting purposes.
• Support continuous process improvement and SOP documentation for supplier management and onboarding.
• Train internal users and suppliers on basic Coupa navigation as needed.

Recommended Skills and Qualifications

• Strong cross-functional communication and teamwork skills; capable of collaborating with internal departments and external suppliers.
• Proven experience with Coupa or similar cloud-based procurement and supplier management systems.
• Proficiency in Microsoft Office Suite, especially Excel (for bulk uploads, data validation, and tracking).
• Detail-oriented and highly organized; able to manage sensitive information with discretion and accuracy.
• Strong problem-solving abilities, adaptability, and a proactive approach to identifying and resolving issues.
• Prior experience in supplier onboarding, procurement support, or financial systems highly preferred.

Shift: 8AM - 5PM Monday - Friday

Pay: $27-30/hr

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. As a member of the Kelly Talent Community.

Get a complete career fit with Kelly.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be dir