County UX Analyst: IT-Business Liaison & Support

State of Ohio; United States; On-site; USD 48,000 - 68,000; Full time

Job summary

The State of Ohio is seeking a County UX Analyst to collaborate across county JFS locations, translating complex IT information into practical guidance for business users. The role focuses on building strong county partnerships, providing support, and guiding technology use statewide.

You will contribute to process improvements, attend meetings, and help ensure documentation and training materials are available to partners. This is a full-time, on-site position under OCSEA.

Qualifications

• 60 mos. combined work experience coordinating technical and business requirements.
• Experience with translating needs into IT solutions for business users.
• Experience leading modification or creation of new IT systems.

Responsibilities

• Facilitate meetings with county Technology Points of Contact and Local Security Coordinators.
• Develop and maintain technical documentation, user guides, and communication materials.
• Gather business requirements and feedback from county stakeholders.
• Coordinate SLA activities, renewals, audits and communications.
• Support technology projects and represent county operations needs.
• Conduct presentations and training sessions using Microsoft Teams and other platforms.
• Manage SharePoint resources and maintain operational records.
• Communicate impact of technology changes to county agencies.
• Advise county partners on technology services, policies, and processes.

Skills

Information Technology

SharePoint

Microsoft Teams

Education

Associate degree in computer science / information systems / business administration

Undergraduate degree in computer science / information systems / business administration

Tools

SharePoint

Teams

Job description

The State of Ohio is seeking a County UX Analyst to collaborate across county JFS locations, translating complex IT information into practical guidance for business users. The role focuses on building strong county partnerships, providing support, and guiding technology use statewide.

You will contribute to process improvements, attend meetings, and help ensure documentation and training materials are available to partners. This is a full-time, on-site position under OCSEA.