County Social Services Aide 2 (Bilingual) (Local Government)

Commonwealth of Pennsylvania; Allentown (Lehigh County); On-site; USD 38,000 - 48,000; Full time

Job summary

Commonwealth of Pennsylvania seeks a Bilingual (Spanish) County Social Services Aide 2 to provide vital client support, interpretation, and clerical assistance across multiple units. The role emphasizes helping community members access information and resources while supporting staff with field visits and child supervision when needed.

The position requires Spanish fluency, strong communication skills, and the ability to perform data entry across several systems.

Qualifications

• One year of experience as a County Social Services Aide 1, or
• Graduation from high school or equivalent with two years of public contact work in a human services agency including one year of interviewing and information gathering
• Associate's degree in sociology, social welfare, psychology, gerontology, criminal justice, or related social sciences
• Any equivalent combination of experience and training
• Applicants may meet educational requirements within three months of graduating with a qualifying degree

Responsibilities

• Provide guidance to callers and walk-ins by offering information and connecting them with staff or agency
• Deliver English and Spanish interpretation and translation during office, field, and institutional interactions
• Accompany staff on visits and assist with client transportation while supervising children as needed
• Complete copying, filing, archiving, scanning, faxing, and inventory monitoring to support office operations
• Enter information into KEA, HCSIS, CPR-Web, ACYS, SAMS, and other developing systems accurately
• Greet the public, share information, and address routine concerns at the DHS lobby and phone lines

Skills

Spanish language proficiency

Interpersonal communication

Customer service

Education

High school diploma or equivalent

Associate's degree in social sciences

Job description

Lehigh County Mental Health is seeking a Bilingual (Spanish) County Social Services Aide 2 who is ready to make a positive impact. This position provides vital client support, administrative assistance, and language interpretation/translation across the Integrated Services, Crisis Intervention, Information & Referral, and 988 units. You will serve as a reliable guide, helping community members access information and resources. Come join our team and help make a difference in the lives of others.

This position supports community members by offering direct assistance, interpretation, and clerical help across human services programs. As a Bilingual (Spanish) County Social Services Aide 2, you will perform the following duties:

• Client Assistance: Provide guidance to callers and walk ins by offering information and connecting them with the correct staff or agency
• Interpretation Support: Deliver English and Spanish interpretation and translation during office, field, and institutional interactions
• Field Support: Accompany staff on visits and assist with client transportation for assessments, meetings, and appointments while supervising children as needed
• Clerical Tasks: Complete copying, filing, archiving, scanning, faxing, and inventory monitoring to support office operations
• Data Entry: Enter information into KEA, HCSIS, CPR-Web, ACYS, SAMS, and other developing systems accurately
• Reception Coverage: Assist at the DHS lobby and phone lines by greeting the public, sharing information, and addressing routine concerns professionally

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a County Social Services Aide 1; or
• Graduation from high school, or its equivalency, and two years of experience in public contact work in a human services agency which included one year of experience in interviewing and obtaining information; or
• An associate's degree in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Other Requirements:

• This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.