Counterperson

UNITED REFRIGERATION, INC.; Wilson (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

UNITED REFRIGERATION, INC. seeks a customer service-oriented associate responsible for greeting customers, answering calls, and providing professional assistance. The role includes accurate order processing, invoicing, and assisting with procurement while maintaining a clean, safe work environment.

The ideal candidate will demonstrate strong communication, the ability to work under pressure, and a willingness to learn product knowledge in heating, air conditioning, and refrigeration.

Qualifications

• Requires customer-facing service experience with prompt, courteous help.
• Must be able to operate a computer and basic office equipment.
• Ability to follow instructions, multi-task, and handle multiple requests under pressure.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly while identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Process orders accurately and promptly; assist with returns and inquiries.
• Upsell by offering additional products when appropriate.
• Operate computer systems to invoice, manage credits/returns, and procurement.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma

Tools

Computer

Fax machine

Calculator

Photocopier

Fork lift

Job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer's orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Qualifications

Physical Demands

• Requires moving, lifting, and carrying up to 75 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires exposure to chemicals and solvents
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United's product offering as well as rest of industry
• Attend product seminars provided "in-house" and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime required during off-season and mandatory during season and inventory
• Saturdays as required by location and season.
• Heated store area
• Unheated warehouse area
• Concrete floors