Counterperson

United Refrigeration Inc.; Atlanta (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

United Refrigeration Inc. is seeking a Customer Service/Counter Sales associate in Atlanta, GA to greet customers by name, handle calls with courtesy, and provide professional assistance.

You will ensure accurate order execution, upsell related products, and perform basic inventory tasks in a fast-paced HVAC supply environment. The role requires strong communication, teamwork, and ability to manage multiple tasks, including after-hours coverage and safety-conscious stocking.

Qualifications

• Must provide friendly, prompt customer service and problem solving.
• Able to identify customer needs and offer appropriate products.
• Strong communication and interpersonal skills for a fast-paced environment.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly and courteously identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Provide accurate and timely execution of customer orders and requests.
• Enhance orders by suggesting additional products.
• Use computer for invoicing, credits, returns, and procurement processes.
• Load and unload vehicles using proper equipment.
• Break down and put away stock.
• Maintain regular and punctual attendance.
• Participate in After Hours Emergency Call rotation.

Skills

Customer service

Communication

Cross-reference substitutions

Education

Basic knowledge of heating, air conditioning and refrigeration

Attend product seminars and vendors

Job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer's orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Qualifications

Physical Demands

• Requires moving, lifting, and carrying up to 75 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires exposure to chemicals and solvents
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United's product offering as well as rest of industry
• Attend product seminars provided "in-house" and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime required during off-season and mandatory during season and inventory
• Saturdays as required by location and season.
• Heated store area
• Unheated warehouse area
• Concrete floors