Counterperson

United Refrigeration, Inc.; Greenville (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

United Refrigeration, Inc. seeks a customer service/warehouse associate in Greenville, NC to greet customers, process orders, and provide expert product assistance. You will handle invoicing, stock replenishment, and after-hours support as needed.

The role requires physical stamina for loading/unloading, standing for long periods, and adherence to safety standards. Training on HVAC products and company offerings is provided.

Qualifications

• Customer-facing skills with courtesy and promptness.
• Ability to work under pressure and meet customer needs.
• Cross-sell and upsell where appropriate.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Execute customer orders, requests and services accurately and timely.
• Suggest additional products to enhance customer orders.
• Use computer to handle invoicing, credits, returns, procurement, and reconciliation.
• Load and unload vehicles using proper equipment.
• Break down and store stock properly.
• Maintain regular and punctual attendance.
• Participate in After Hours Emergency Call rotation as needed.
• Follow-through on promises made to customers.
• Make deliveries as needed.
• Maintain a clean and safe work environment.
• Keep vendor catalogs, price sheets, literature and MSDS up to date.
• Perform related duties as required.

Skills

Customer interaction

Ability to follow directions

Education

Basic HVAC knowledge

Product knowledge training

Industry seminars/continuing education

Tools

Fork lift

Computer & office machines

Job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer's orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Qualifications

Physical Demands

• Requires moving, lifting, and carrying up to 75 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires exposure to chemicals and solvents
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United's product offering as well as rest of industry
• Attend product seminars provided "in-house" and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime required during off-season and mandatory during season and inventory
• Saturdays as required by location and season.
• Heated store area
• Unheated warehouse area
• Concrete floors