Counterperson

UNITED REFRIGERATION, INC.; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

UNITED REFRIGERATION, INC. seeks a reliable team member to deliver prompt customer service and accurate order execution. Responsibilities include greeting customers, answering phones, assisting with product inquiries, processing invoices and returns, and handling loading/unloading and stock.

Ongoing attention to safety and cleanliness is required, with participation in after-hours rotations as needed. The role emphasizes product knowledge, cross-referencing substitutes, and efficient use of the

Qualifications

• Greet customers promptly and courteously; assist with inquiries
• Provide accurate and timely execution of customer orders
• Cross-reference and suggest substitute products when applicable
• Operate computer for invoicing, credits, returns, and procurement
• Maintain clean, safe work area and stock organization

Responsibilities

• Greet customers by name when possible and identify yourself and the company
• Answer phones promptly and professionally
• Provide knowledgeable assistance to customers and resolve issues
• Process orders, invoicing, credits, returns, and procurement
• Load/unload vehicles and handle shelf stock and inventory
• Attend to safety, housekeeping, and equipment operation
• Participate in after-hours emergency rotation as needed
• Ensure timely and accurate information across departments

Skills

Customer service

Product knowledge

Communication skills

Under pressure

Education

Basic knowledge of HVACR

Tools

Forklift

Job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer’s orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Qualifications

Physical Demands

• Requires moving, lifting, and carrying up to 75 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires exposure to chemicals and solvents
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United’s product offering as well as rest of industry
• Attend product seminars provided in-house and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime required during off-season and mandatory during season and inventory
• Saturdays as required by location and season.
• Heated store area
• Unheated warehouse area
• Concrete floors