Counter Staff

Hi-Rise Bread Company; Cambridge (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Shift meals/beverages

Employee discounts

Employer-subsidized health insurance

Job summary

Hi-Rise Bread Co. is seeking energetic Counter Staff in Cambridge, MA to deliver outstanding customer service from order through pickup. You will manage transactions on our POS system, answer product questions, and maintain clean, welcoming service areas.

This role includes potential barista responsibilities and occasional opening/closing tasks. Experience in front-of-house at a café or restaurant is preferred, and seasonal shifts with competitive base pay and tips are available.

Qualifications

• Front-of-house experience in a café or restaurant preferred.
• Able to quickly learn menus and POS system for accurate orders.

Responsibilities

• Provide exemplary customer service in person and over the phone from order to pickup.
• Operate the POS system smoothly for quick, accurate transactions.
• Answer customer questions with product knowledge and friendly service.
• Serve as shift leader for barista tasks when needed and ensure clean, organized service areas.
• Assist with opening/closing tasks and merchandising during shifts.

Skills

Customer service

Barista duties

Teamwork

Phone/In person service

Tools

POS system

Job description

Hi-Rise Bread Co. is hiring Counter Staff! Counter Staff are responsible for successfully facilitating all aspects of the customer experience. They work 3-5 shifts per week (22-38 hours) while maintaining standards for customer service, accuracy, speed, cleanliness, teamwork, and general work ethic. Job responsibilities include but are not limited to:

CUSTOMER INTERFACE + ORDER MANAGEMENT

• Exhibit exemplary customer service in person and over the phone from order placement through pickup
• Fluency with our menus and point-of-sale system to allow for smooth and efficient transactions
• Knowledge across all product categories to sufficiently answer customer questions, supported by a thoughtful personal experience with products
• Ability to work as a shift’s primary barista (training provided)

OPENING, CLOSING + SIDE WORK

• Ability to perform both pre-opening and post-closing tasks
• Setup and breakdown of product displays, outdoor dining equipment, etc.
• Cleaning, restocking, and side work

FARMERS’ MARKETS (May-November)

• Ability to perform all aspects of a farmers’ market shift, including market packing and preparation, market setup, customer interface, order processing, and market breakdown

Some experience – preferably in a front-of-house role at a café or restaurant – in a food service environment is required. Seasonal workers may be good candidates for the role depending on experience, skill level, and the ability to demonstrate product knowledge. Counter Staff receive a competitive base salary and excellent tips. Opportunities for advancement and additional responsibility are available in a variety of capacities. Benefits include shift meals/beverages, employee discounts, and employer-subsidized health insurance.

• shift meals/beverages
• employee discounts
• employer-subsidized health insurance