Counter Shift Lead

Hi-Rise Bread Company; Cambridge (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

shift meals/beverages

employee discounts

employer-subsidized health insurance

Job summary

Hi-Rise Bread Co. is seeking a Counter Shift Lead to supervise counter operations, lead opening/closing tasks, and ensure top-notch customer service. You’ll work 4–5 shifts per week (28–40 hours) as a proficient barista, with opportunities to serve at farmers markets from May through November.

The role includes leadership duties, inventory checks, and daily task execution. Experience in a front-of-house café or restaurant role is required, with a preference for barista expertise and supervisory

Qualifications

• Experience in a front-of-house role at a café or restaurant.
• Barista experience and supervisory capacity preferred.
• Commitment to year-long employment.

Responsibilities

• Lead Counter Staff and Counter Support Staff to ensure quality, service and knowledge.
• Oversee daily tasks, setup/breakdown of displays, dining equipment and cleanup.
• Manage orders and inventory, including deliveries and internal products.
• Assist customers with complaints and attend leadership meetings.

Skills

Leadership

Barista

Customer service

Inventory

Shift management

Tools

POS system

Job description

Hi-Rise Bread Co. is hiring Counter Shift Leads! Counter Shift Leads ensure the effective operation of the customer-facing functions of the business by working on all day-to-day aspects of the counter while leading opening and/or closing shifts. They work 4-5 shifts per week (28-40 hours) while excelling in all areas of job performance. They are proficient baristas and are able to work shifts at farmers markets (May-November). Job responsibilities include but are not limited to:

SHIFT LEAD

• Lead Counter Staff and Counter Support Staff so as to ensure the effective performance of all operational areas – quality standards, customer service, product knowledge, workflow procedures, etc.
• Lead the execution of daily tasks, including setup and breakdown of product displays, outdoor dining equipment, cleaning, restocking, and side work
• Order intake and inventory management as needed, including incoming deliveries (milk, coffee, etc,) and internal products (frozen foods, refrigerator organization, etc.)
• Able to help customers who have complaints and would like to speak to someone in a leadership position
• Attend leadership meetings

CUSTOMER INTERFACE + ORDER MANAGEMENT

• Exhibit exemplary customer service in person and over the phone from order placement through pickup
• Fluency with our menus and point-of-sale system to allow for smooth and efficient transactions
• Knowledge across all product categories to sufficiently answer customer questions, supported by a thoughtful personal experience with products
• Ability to work as a shift’s primary barista

FARMERS’ MARKETS (May-November)

• Ability to perform all aspects of a farmers’ market shift, including market packing and preparation, market setup, customer interface, order processing, and market breakdown

Experience in a front-of-house role at a café or restaurant is required, ideally with barista experience and in a supervisory capacity. Good candidates for Counter Shift Leads are those who can commit to a year or more of work. Counter Shift Leads receive a competitive base salary and excellent tips. Opportunities for advancement and additional responsibility are available in a variety of capacities. Benefits include shift meals/beverages, employee discounts, and employer-subsidized health insurance.

• shift meals/beverages
• employee discounts
• employer-subsidized health insurance