Counter Service Job Cashier Barista Expo

Highway Inn; Honolulu (HI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Comprehensive health insurance

Paid time off

401K/Profit sharing

Closed on holidays

Job summary

A renowned Hawaiian restaurant in Honolulu is seeking customer service staff to ensure a welcoming atmosphere and effectively handle orders. Ideal candidates possess experience in customer interaction and understand Hawaiian culture, all while embodying the values of aloha and ‘ohana. This position includes multitasking with phone and in-person orders, ensuring a seamless dining experience.

Qualifications

• 1 to 2 years customer service experience or in similar role; preferred experience in cashiering and point of sale systems.
• Excellent customer service and interpersonal skills.
• Able to stand and/or walk continuously for long periods of time, read the POS screen and hear customers in a noisy environment.

Responsibilities

• Promptly and warmly greeting guests with aloha on the phone or in person.
• Providing information or answering basic questions regarding restaurant services.
• Accurately ringing up and cashing out orders in the Point of Sale system.

Skills

Customer service experience

Interpersonal skills

Multitasking

Tools

Point of Sale system

Job description

Our cashier/take-out staff are sometimes our guests’ only impression of Highway Inn’s customer service, whether it be over the phone or take-out order. These team members are cool under pressure, capable of handling phone and in-person interactions, and quick to welcome arriving guests. The ideal candidate has a basic understanding of Hawaiian food and culture, is an efficient multi-tasker, has a welcoming demeanor, and genuinely conveys the sense of aloha and ‘ohana that is core to our brand.

Duties

• Promptly and warmly greeting guests with aloha on the phone or in person
• Providing information or answering basic questions regarding: catering and frozen food shipping; how to book reservations; frequent diner (loyalty) program and promotional offers; general restaurant information (such as parking, hours, promotions, etc.)
• Accurately ringing up and cashing out orders in Point of Sale (POS) system, making correct change and reviewing order with the customer to confirm accuracy during the order process and when customer receives food
• Simultaneously managing incoming phone and online orders, walk-in take-out orders and third-party delivery service orders

Company Overview

Highway Inn is an award-winning 75-year-old, third-generation-owned Hawaiian and local food restaurant. We are proud of the food we serve and the exceptional service we extend to every guest. ‘Ohana and aloha are our core values—many of our employees have been with us for more than 20 years and generations of families have been dining with us since we first opened in 1947.

Qualifications

• 1 to 2 years customer service experience or in similar role; preferred experience in cashiering and point of sale systems
• Excellent customer service and interpersonal skills
• Strong attendance record
• Positive attitudeTeam player who is able to multitask efficiently
• Able to stand and/or walk continuously for long periods of time, read the POS screen and hear customers in an often-noisy environment
• Must be able to lift 20-25 pounds with or without assistance

Benefits/Perks

• Closed on all major holidays: Thanksgiving, Christmas, New Year’s
• Employee discounts
• Comprehensive health insurance
• Paid time off
• Temporary disability insurance
• 401K/Profit sharing