Counter Service

Genuine Parts Company; Roswell (GA); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Benefits package

Training & growth

Descripción de la vacante

Genuine Parts Company is seeking a Parts Specialist to provide and source parts for fleet customers, leveraging your automotive knowledge and parts experience. You will assist team members and answer customer questions while delivering outstanding service in a fast-paced environment.

You will ask the right questions to ensure accurate parts are researched, sourced, and confirmed for availability, contributing to a seamless customer experience and positive revenue outcomes.

Formación

• Requires valid driver’s license and good driving record.
• Excellent verbal and written communication skills.
• Strong listening skills and empathy for customers.
• Background in automotive industry or hands-on auto work is a plus.
• Familiarity with cataloging, sourcing, or inventory systems is helpful.

Responsabilidades

• Provide and source parts for fleet customers and our NAPA team.
• Assist other team members with parts questions and customer inquiries.
• Deliver outstanding customer service and interact with management and technicians.
• Ask questions to ensure correct parts are researched and sourced.
• Inform customers on parts availability.

Conocimientos

Driver's license

Verbal & written communication

Active listening & empathy

Customer centricity

Automotive knowledge

Airport environment awareness

Airport equipment experience

Cataloging / sourcing knowledge

ASE certifications

Educación

High School diploma or GED

Technical or trade school courses or degree

Descripción del empleo

What you will be doing:

• Provide and source parts for specialized equipment for our fleet customers
• Use your parts knowledge to assist other NAPA team members and answer questions for customers
• Provide outstanding customer service and interact with management and technicians
• Bring customer focus and high energy to our fast-paced environment
• Ask appropriate questions to ensure correct parts are researched and sourced
• Inform customers on parts availability

This is the right opportunity for you if you:

• Genuinely enjoy helping our fleet customers with their parts and service needs
• Have gained your parts experience by working in the automotive industry or have gained experience tinkering with/repairing cars & trucks
• Want to gain or grow your parts experience by working on a team with other NAPA parts professionals
• Want to join a team where you can learn and grow your career – the opportunities are endless!

What you’ll need:

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
• High School Diploma or GED
• Technical or Trade school courses or degree
• Excellent verbal and written communication skills
• Great listening skills and empathy for customer
• Ability to work on or around an airport environment in a shop environment
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in airport ground support equipment
• Knowledge of cataloging, sourcing, AND/OR inventory management systems, a plus
• Entirely customer-centric (external/internal)
• ASE Certifications

What’s in it for you:

Competitive Pay

Benefits include:

• Medical, Dental, Vision, 401K w/match, paid holidays and vacation, NAPA discount, tuition reimbursement and more!

A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!

Great training, and ongoing development with support from multiple leaders/your team

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.