Counter Server

Heritage Hotels & Resorts, Inc.; Albuquerque, Northern (NM, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k match

Employee discounts across Heritage

Free employee parking

Growth and development opportunities

Job summary

Heritage Hotels & Resorts, Inc. is seeking a Counter Server in Albuquerque, NM. You will be the front-line guest contact, taking orders, guiding through menu options, and ensuring accurate, timely service in a lively food hall setting.

Responsibilities include maintaining a welcoming atmosphere, operating POS systems, and supporting kitchen and team members. Prior food service experience preferred and NM Food Handler Certification required.

Qualifications

• Strong guest service and communication skills.
• Ability to multitask in a fast-paced setting.
• Basic math skills and comfortable handling transactions.
• Follow recipes, procedures, and safety standards.

Responsibilities

• Maintain positive, professional interactions with guests, coworkers, and vendors.
• Greet guests promptly and provide a high-energy first impression.
• Take orders accurately and guide guests through menu options.
• Prepare and assemble food items per recipes and presentation standards.
• Operate POS systems and handle cash/card transactions.
• Ensure timely order fulfillment in a high-volume environment.
• Maintain cleanliness of counter, prep areas, and stations.
• Restock ingredients, packaging, and supplies.
• Follow food safety, sanitation, and health regulations.
• Coordinate with kitchen and team members for smooth operations.
• Monitor guest needs and provide support as needed.
• Assist with opening/closing duties and cleaning tasks.
• Uphold company standards and contribute to a cohesive experience.

Skills

Guest service

Communication

Multitasking

Cash handling

Food safety

Teamwork

Education

High school diploma or equivalent

New Mexico Food Handler Certification

Tools

POS systems

Job description

Description

About Heritage Companies

Heritage Restaurant Group is part of New Mexico's largest locally owned hospitality company, uniting chef-driven restaurants, inventive culinary concepts, and the dynamic spirit of destinations like Sawmill Market, Park Square Market, The Smoky Note and the soon to open Santa Fe Food Market. We create experiences rooted in authenticity, exceptional service, and community pride while celebrating culture through food and genuine hospitality. If you lead with heart and passion for service, we invite you to join the Heritage family.

Why This Role Matters

We are seeking a Counter Server who understands that every guest interaction contributes to the overall energy and success of the food hall. This role matters because it sits at the front line of the guest experience, where speed, accuracy, and genuine hospitality come together in real time. In a dynamic, market-style environment, the Counter Server helps create a seamless flow between vendors, guests, and service, ensuring each order is delivered with consistency and care. Through strong attention to detail, a positive attitude, and the ability to thrive in a fast-paced setting, this role plays a key part in shaping a welcoming atmosphere, driving guest satisfaction, and encouraging guests to return.

What You'll Do

• Maintain a high level of positive and professional interaction with guests, coworkers, and vendors
• Greet guests promptly and provide a welcoming, high-energy first impression
• Take food and beverage orders accurately while guiding guests through menu options and offerings
• Prepare and assemble food items according to established recipes, portioning, and presentation standards
• Operate point-of-sale (POS) systems efficiently and handle cash and card transactions accurately
• Ensure timely and accurate order fulfillment in a fast-paced, high-volume environment
• Maintain cleanliness and organization of the counter, prep areas, and service stations at all times
• Restock ingredients, packaging, and supplies to support continuous service flow
• Follow all food safety, sanitation, and health department regulations consistently
• Communicate effectively with kitchen and team members to ensure smooth operations
• Monitor guest needs in the dining area and provide support as needed
• Assist with opening and closing duties including setup, breakdown, and cleaning tasks
• Uphold company standards and contribute to a cohesive, high-quality food hall experience
• Performs other related duties as assigned.

Why You'll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa, and retail!
• Free employee parking!
• Growth and development opportunities!
• Supportive, people-first culture rooted in New Mexico pride and community!

Requirements

• Strong guest service and communication skills with a friendly and approachable demeanor
• Ability to multitask and remain organized in a fast-paced setting
• Basic math skills and comfort handling transactions
• Ability to follow recipes, procedures, and safety standards with consistency
• Team-oriented mindset with a willingness to support others as needed
• High school diploma or equivalent preferred
• Previous experience in food service, fast casual, coffee shop, or hospitality environment preferred
• Experience working in high-volume or quick-service environments is a plus
• Current New Mexico Food Handler Certification required.
• Ability to stand for extended periods and lift, carry, push, and pull 30+ pounds.
• Flexible availability including nights, weekends, and holidays.