Counter Sales/Warehouse Associate

VP Supply Corp; City of Oneonta (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Counter Sales/Warehouse Associate for its Oneonta Branch. This role combines customer service and warehouse responsibilities, requiring a motivated self-starter who thrives in a fast-paced environment. The ideal candidate will have strong communication skills and a commitment to excellence, ensuring customer satisfaction while managing inventory and product displays. Join a team that values innovation and service, and be part of a company dedicated to providing exceptional solutions in plumbing, HVAC, and electrical supplies.

Qualifications

• 1+ year experience in customer orders and assisting customers.
• Experience in plumbing or HVAC is highly desired.

Responsibilities

• Meet and greet customers with service and respect.
• Assist with loading and unloading trucks in the warehouse.
• Maintain a clean and organized warehouse.

Skills

Customer Service Skills

Communication Skills

Problem-Solving

Sales Experience

Education

High School Diploma

Job description

Description

Description:

VP Supply Corp is one of the nation’s leading independent distributors of plumbing, HVAC, and electrical supplies. With over 400 employees and 16 locations spanning New York, Pennsylvania, Tennessee, and Florida, we bring over 60 years of industry expertise and innovation. We proudly serve residential customers as well as contractors and municipalities across a variety of industries. Our motto, Pain-Free Construction and Renovations, reflects our unwavering commitment to delivering exceptional service and tailored solutions.

Position Overview:

Our Oneonta Branch is seeking to hire a Counter Sales/Warehouse Associate.

We are looking for high performers who are forward-looking, innovative, enthusiastic, and ambitious team players. Qualified candidates will be motivated self-starters with superb judgment and communication skills, a commitment to excellence and ability to thrive in a fast-paced, team-oriented environment.

Counter Sales Related Responsibilities:

• Meet and greet all customers at point of sale with service, respect, and knowledge.
• Consult with customers to analyze both current and future needs to determine the most appropriate level of service/sales.
• Use company-provided systems to improve planning and collect customer history.
• Maintain a neat counter area and product displays.
• Review open order report on a weekly basis.
• Build and maintain customer relationships.
• Demonstrate comprehensive company product knowledge to customers and effectively articulate company’s competitive advantage.
• Remain up to date on market, customers, suppliers, and competitors.
• Learn and demonstrate competence in features and functionality of all product lines.

Warehouse Related Responsibilities:

• Provide as needed order picking.
• Assist with loading and unloading trucks.
• Inspect product, quantities, and accuracy for deliveries.
• Ensure accuracy of quantities pulled or stocked locations.
• Take corrective action, as deemed necessary for back order or missing product.
• Ensure product is safely stored to prevent internal damage and properly located for order pulls, physical counts, and inventory control.
• Pull customer orders and ascertain accuracy that product pulled is aligned with customer specifications.
• Maintain working knowledge of warehouse and inventory control policies and procedures.
• Keep warehouse clean and organized.
• Provide other miscellaneous warehouse duties as needed.

Requirements

Qualifications:

• At least 1 year of experience in environment with walk-in/call-in customer orders and assisting customers with issues.
• Experience in plumbing or HVAC is highly desired.
• Warehouse experience is desired.
• Demonstrated superior customer service skills.
• Must have reliable daily transportation to branch location.
• Applicable sales experience is preferred, but training will be provided to the right candidate.

Work Environment/Physical Demands:

This job operates in a retail setting and warehouse that is exposed to outdoor weather conditions. This position routinely uses standard office equipment such as computers and phones. While a somewhat sedentary role, frequent standing on feet up to 8 hours/day and some lifting or carrying of items up to 50 pounds may occasionally be required.