Counter Sales - Tyler, TX

ABC Auto Parts, Ltd.; Tyler (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Counter Sales representative to join their team. This role involves delivering exceptional customer service, achieving sales goals, and ensuring accurate inventory management. You will engage customers with a personal touch, provide expert advice on products, and maintain a positive atmosphere in the store. If you thrive in a fast-paced environment and are passionate about helping customers find the right solutions, this position offers a fantastic opportunity to grow your career in a supportive and dynamic setting.

Qualifications

• Ability to stand for long periods and lift up to 40lbs.
• Excellent computer and customer service skills are essential.

Responsibilities

• Achieve sales goals and provide exceptional customer service.
• Maintain accurate inventory and follow safety guidelines.

Skills

Customer Service

Sales Skills

Communication

Cash Handling

Inventory Management

Tools

Computer System

Testing Equipment

Job description

Job Details

Job Location: ABC #18 HWY 259, Longview, TX - Longview, TX

Salary Range: Undisclosed

Description

Job Description: Reporting to the Store Manager and Assistant Store Manager, the Counter Sales position is responsible for surprising each customer with exceptional service and increasing profitable sales. The Counter person will meet and exceed sales budget each month, greet each and every customer whether on the phone or in person, and will act with integrity, empathy, and trustworthiness every single day. The counter sales person will achieve desired results by executing these core roles.

Core Roles:

Sales:

1. Achieves daily, monthly, and yearly sales goals
2. Greets each customer that enters the store within three seconds, and engages with a personal greeting or handshake
3. Answers phone by the third ring
4. Offers customers full line of options
5. Add-on sales are attempted that realistically meet the customers' needs
6. Can elaborate and speak to sales goal and the steps that are being taken to achieve the goal
7. Knows most customers by name
8. Walks customer to product instead of pointing to area
9. Understands parts and tools such as catalogs, computer system, testing equipment, and can turn drums and rotors

Profit:

1. Keeps cash overs / shorts within company guidelines
2. Stays under company guidelines in regards to markdowns (markdowns are not excessive)
3. Bills freight on all special orders
4. Bills proper items to each invoice
5. All paperwork is accurate and meets company requirements
6. Follows company guidelines on all returns, refunds, and exchanges
7. Assists in inventory process and daily works to keep accurate on-hand counts

Team:

1. Recognizes co-workers for doing a great job
2. Maintains an extremely positive attitude on a daily basis
3. Stays within company dress code
4. Follows company guidelines on attendance
5. Always willing to help others
6. Strives for excellence in everything every day
7. Participates in all company and store meetings and functions

Safety:

1. Follows emergency procedures
2. Keeps store and work area clean and clutter free
3. Utilizes team lifts on all heavy and bulky items
4. Uses the three-point system when climbing ladders
5. Reports to manager any violations of company safety policies or unsafe working habits
6. Follows company safety guidelines that are laid out in the safety manual

Qualifications

Qualifications: Ability to stand for long periods of time, excellent computer and customer service skills, ability to routinely lift up to 40lbs. This does not include all qualifications. Please see Manager for more details.