Counter Sales Supervisor: Lead City Desk & Customer Growth

DSG Supply; La Crosse (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

ESOP ownership

Training & development

Competitive pay

PTO & health benefits

401(k) with employer match

Volunteer hours

Job summary

DSG Supply in La Crosse, WI is seeking a Counter Sales Supervisor to oversee the City Desk counter operations and lead a team of sales associates. This full-time, hourly role focuses on delivering exceptional customer service, accurate order processing, and collaborative problem solving.

The successful candidate will manage daily priorities, provide product guidance, generate quotes, and ensure smooth operation of counter activities while supporting store goals and ESOP culture.

Qualifications

• Customer service experience and professionalism.
• Strong communication and interpersonal skills.
• Ability to plan, prioritize and organize work under time deadlines.

Responsibilities

• Oversee City Desk counter sales operations and associates.
• Assist customers with product inquiries and writing orders accurately.
• Generate quotations and follow up on quotes.
• Provide product application assistance and technical support.
• Resolve customer issues promptly with other team members.
• Maintain clean, organized counter area and restock as needed.
• Train and coach associates to improve performance.
• Handle customer orders, returns, and back-orders as needed.

Skills

Customer service

Communication skills

Teamwork

Organizational skills

Problem solving

Education

High school diploma or equivalent

Two years college/technical school or 3–5 years field experience

Tools

MS Office

POS / order processing systems

Job description

DSG Supply in La Crosse, WI is seeking a Counter Sales Supervisor to oversee the City Desk counter operations and lead a team of sales associates. This full-time, hourly role focuses on delivering exceptional customer service, accurate order processing, and collaborative problem solving.

The successful candidate will manage daily priorities, provide product guidance, generate quotes, and ensure smooth operation of counter activities while supporting store goals and ESOP culture.