Counter Sales Representative

American Refrigeration Supplies, Inc; Sacramento (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

American Refrigeration Supplies, Inc. is seeking a motivated Counter Sales Representative at our Sacramento branch.

This full-time position requires delivering excellent customer service to HVAC professionals and dealers, processing orders, quotes, and payments, and maintaining an organized showroom and stock. You will engage with customers, provide product recommendations, run price checks from the company database, and support the sales team to ensure timely and accurate service.

Qualifications

• Minimum 2 years in the HVAC industry.
• 1 year customer service experience in fast-paced environment.
• Must pass pre-employment drug screen.
• Commitment to excellent customer service.
• Ability to communicate well with others.
• Ability to multi-task in fast-paced environment.
• Demonstrated excellence in verbal/written communication.
• Strong computer knowledge including MS Office.

Responsibilities

• Enter orders, create quotes and other counter sales transactions.
• Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and other industrial accounts.
• Maintain, organize, and stock shelves; assist with inventory control.
• Provide accurate price points from the company database and assist customers with loading merchandise.
• Collaborate with inside/outside sales teams to provide timely feedback and quotes.
• Attend branch meetings and training sessions as requested.
• Support customers with product information and applications; follow up on quotes and orders.

Skills

Customer service

Verbal communication

Written communication

Time management

Multitasking

Teamwork

English fluency

Tools

MS Office

Job description

American Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and has been serving our customers for 85 years. We are seeking a motivated and results-driven Counter Sales Representative to join our team at our Sacramento Branch. This position is full-time (typically 8:00 am - 5:00 pm)

About the position:

As a Counter Sales Representative you will be responsible in providing excellent Customer Service and HVACR Solutions to ARS Customers by meeting their specifications to the best of our ability while maintaining a positive and friendly demeanor.

• Establish and maintain positive rapport with customers by using positive verbal communication and providing prompt and courteous service.
• Responsible for entering orders, creating quotes and other counter sales transactions, credit/cash transactions, obtaining relevant signatures for billing purposes.
• Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and other industrial accounts.
• Regularly check product stock and inventory OE and IMI
• Remain current and knowledgeable about products and the Company portfolio.
• Recommend and promote related ‘add-on’ items to customers. Advise customers on substitution or modification of related items and products application information.
• Provide accurate price points from Company computer database.
• Receive and fill telephone and PROKEEP orders effectively.
• Help provide customers solutions using technical knowledge and manufacturer’s/vendor connections or support teams.
• Consistent/timely follow-up with customers and sales consultants with accurate quotes and product information.
• Accept returns for credit and complete warranty paperwork as directed. **
• Collaborate when needed with outside/inside sales teams to provide timely feedback and notification of special needs price quotes.
• Maintain, organize, and stock shelves. Assist with maintaining inventory control.
• Assist in organization of equipment and product displays. Ensure store area is kept sanitary and orderly.
• Assist customers with loading merchandise and other needs. Effectively work together with fellow CSR’s to ensure continuity of customer service.
• Attend branch meetings, technical training sessions and general Company meetings as requested.
• Available to work after hours/weekends/holidays to open up branch and transact business to service customers on a rotating basis
• Available to work during Mandatory Inventory Weekend every November
• Other duties as assigned

Qualifications

• A minimum of 2years in the HVAC industry, preferred
• 1 year customer service experience in fast paced environment
• Employee must pass a pre-employment drug screen.
• Commitment to excellent customer service
• Must be able to communicate well with others.
• Ability to multi-task in fast paced environment.
• Ability to prioritize tasks and demonstrate time management
• Demonstrated Excellence in verbal/written communication
• Strong computer knowledge including MS Office
• Basic typing skills.
• Ability to speak, read and write English