Counter Sales Representative

American Refrigeration Supplies, Inc.; Sacramento (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

American Refrigeration Supplies, Inc. in Sacramento, CA is seeking a Counter Sales Representative to provide exceptional customer service and HVACR solutions.

This full-time role typically runs 8:00 am – 5:00 pm, with duties including entering orders, creating quotes, processing payments, and assisting dealers and contractors. You will maintain product knowledge, stock shelves, assist with loading, prepare shipments, and support sales teams with timely quotes and product information.

Qualifications

• 2+ years in HVAC industry or related field.
• Excellent customer service and communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong computer skills including MS Office and data entry.
• Basic typing skills and professional phone etiquette.
• Must have a valid driver’s license and be able to lift/move items.

Responsibilities

• Enter orders, create quotes, process credit/cash transactions, obtain signatures.
• Sell equipment, tools, parts, and supplies to dealers and contractors.
• Maintain inventory, stock shelves, and ensure displays are organized.

Skills

Customer service

Communication

Multitasking

Time management

MS Office

Typing

English proficiency

Driver's license

Basic math

Tools

MS Office

Job description

Job Details

Job Location: Sacramento, CA 95818

Salary Range: $22.00 - $26.00 Hourly

American Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and has been serving our customers for 85 years. We are seeking a motivated and results-driven Counter Sales Representative to join our team at our Sacramento Branch. This position is full-time (typically 8:00 am - 5:00 pm)

About the position:

As a Counter Sales Representative you will be responsible in providing excellent Customer Service and HVACR Solutions to ARS Customers by meeting their specifications to the best of our ability while maintaining a positive and friendly demeanor.

• Establish and maintain positive rapport with customers by using positive verbal communication and providing prompt and courteous service.
• Responsible for entering orders, creating quotes and other counter sales transactions, credit/cash transactions, obtaining relevant signatures for billing purposes.
• Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and other industrial accounts.
• Regularly check product stock and inventory OE and IMI
• Remain current and knowledgeable about products and the Company portfolio.
• Recommend and promote related ‘add-on’ items to customers. Advise customers on substitution or modification of related items and products application information.
• Provide accurate price points from Company computer database.
• Receive and fill telephone and PROKEEP orders effectively.
• Help provide customers solutions using technical knowledge and manufacturer’s/vendor connections or support teams.
• Consistent/timely follow-up with customers and sales consultants with accurate quotes and product information.
• Prepare items for shipping, communicate accurate delivery information,
• Accept returns for credit and complete warranty paperwork as directed. **
• Collaborate when needed with outside/inside sales teams to provide timely feedback and notification of special needs price quotes.
• Maintain, organize, and stock shelves. Assist with maintaining inventory control.
• Assist in organization of equipment and product displays. Ensure store area is kept sanitary and orderly.
• Assist customers with loading merchandise and other needs. Effectively work together with fellow CSR’s to ensure continuity of customer service.
• Attend branch meetings, technical training sessions and general Company meetings as requested.
• Available to work after hours/weekends/holidays to open up branch and transact business to service customers on a rotating basis
• Available to work during Mandatory Inventory Weekend every November
• Other duties as assigned

Qualifications

• A minimum of 2years in the HVAC industry, preferred
• 1 year customer service experience in fast paced environment
• Employee must pass a pre-employment drug screen.
• Commitment to excellent customer service
• Must be able to communicate well with others.
• Ability to multi-task in fast paced environment.
• Ability to prioritize tasks and demonstrate time management
• Demonstrated Excellence in verbal/written communication
• Strong computer knowledge including MS Office
• Basic typing skills.
• Ability to speak, read and write English
• Must have driver’s license
• Basic math skills