Counter Sales Representative

Tague Lumber; Kennett Square (Chester County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Tague Lumber in Kennett Square is seeking a friendly Counter Sales Representative to welcome customers and provide helpful product guidance. You will support both walk-in and phone customers, processing orders and building lasting relationships within the community.

The role emphasizes a customer-first approach, strong communication, and ability to thrive in a fast-paced environment while using our POS system to finalize transactions.

Qualifications

• Strong communication and interpersonal skills.
• Customer-first mindset and friendly demeanor.
• Ability to stay organized in a fast-paced environment.
• Valid driver's license.
• Basic reading, writing, and arithmetic skills.

Responsibilities

• Welcome and assist customers with a friendly, professional approach, helping identify the right products and solutions for their needs.
• Build and maintain strong customer relationships while supporting new business growth.
• Accurately and efficiently process sales orders.
• Provide clear and reliable product and order information in person and over the phone.
• Maintain a positive, professional, and customer-first attitude in all interactions.
• Work collaboratively with team members to support smooth daily operations.
• Learn and effectively use our point-of-sale (POS) system.

Skills

Customer service

Communication

Time management

Organizational skills

Driver's license

POS system

Tools

POS system

Job description

Description

Tague Lumber is looking for a friendly, motivated Counter Sales Representative to be the welcoming first point of contact at our Kennett Square location. In this role, you’ll serve as the "face of the company," helping ensure every customer interaction is positive, helpful, and solution oriented. This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service. You’ll play a key role in supporting both walk-in customer and customers over the phone while building strong, lasting relationships within the community.

What You’ll Do

• Welcome and assist customers with a friendly, professional approach, helping identify the right products and solutions for their needs
• Build and maintain strong customer relationships while supporting new business growth
• Accurately and efficiently process sales orders
• Provide clear and reliable product and order information in person and over the phone
• Maintain a positive, professional, and customer-first attitude in all interactions
• Work collaboratively with team members to support smooth daily operations
• Learn and effectively use our point-of-sale (POS) system

What We’re Looking For

• Strong communication, time management, and organizational skills
• A customer-first mindset with excellent interpersonal skills
• Ability to stay organized and effective in a fast-paced environment
• Experience in lumber, millwork, or building materials sales is a plus, but not required
• Valid driver's license required
• Ability to pass a drug screening, physical, and background check
• Basic reading, writing, and arithmetic skills required