Counter Sales Representative

US LBM Holdings, LLC; Newington (CT); On-site; USD 31,684 - 38,572; Full time

Job summary

US LBM Holdings, LLC is seeking a Counter Sales Representative in Newington, Connecticut. This role involves assisting customers with orders, processing sales, and responding to inquiries in a retail setting.

The ideal candidate will have customer service experience and knowledge of building materials, along with a commitment to workplace safety and maintaining a professional demeanor.

Qualifications

• 1-3 years of building material knowledge and sales experience preferred.
• Must possess good mathematical skills and be able to use a calculator.
• Ability to read and understand blueprints.

Responsibilities

• Assist customers and contractors with the sales process.
• Process customer sales and manage payments using cash register.
• Provide responses to customer inquiries about product selection.

Skills

Excellent customer service

Oral communication

Detail-oriented

Mathematical skills

Knowledge of building materials

Ability to multi-task

Education

High School Diploma or GED

Tools

Microsoft Office

Cash register

Job description

Founded in 1965, Universal Supply operates locations in five states, Connecticut, Delaware, New Jersey, Maryland and Pennsylvania, providing professional builders with the best in specialty building products, including roofing, siding, windows, doors, cabinetry, millwork and fasteners.

A Brief Overview

The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.

Pay Rate: $23.00 - $28.00 per hour

What you will do

• Greet and interact in a positive manner with customers. Assists with questions regarding merchandise, location of merchandise in store, pricing, and promotions.
• Process customer sales through use of cash register. Receive payment by cash, check, credit cards, vouchers, or automatic debits and processes according to company standard procedures.
• Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
• Facilitate product selection of scheduled and walk‑in showroom customers, using proper forms to assure consistent records of selections.
• Purchase special products and obtain information on pricing specifications, uses and availability.
• Attend assigned training and meetings as required to increase knowledge of entire product offering.
• Create accurate and complete invoices, work orders, and sales tickets. Code and input customer orders, pricing information and additional data into the computer system.
• Issue refunds or credits to customers with manager approval when necessary.
• Bag, box, or wrap merchandise; prepare packages as necessary.
• Correctly maintain all cash levels at the registers, compute and record totals of transactions.
• Responsible for appearance of the showroom, the physical integrity and pride of the showroom. Maintain store environment including doors, floors, windows, ceilings, restrooms, and workstations. Clean and dust products, displays and face of the products.
• Maintain stock levels on the sales floor and in the stockroom.
• Assist with physical inventory.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of building material knowledge and sales experience preferred.

Skills and Abilities

• Commitment to providing excellent customer service, strong oral and written communication skills.
• Maintenance of professional demeanor. Must be detail oriented and highly observant.
• Must be able to multi‑task.
• Must possess good mathematic skills. Able to use a calculator and computers.
• Knowledge of building materials, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
• Ability to read and understand blueprints.
• Should be familiar with computer, printer, telephone, copy machine, fax machine, engineer's scale/ruler, mechanical tools, inventory, and inventory control.
• Must be able to drive and walk throughout yards, plants and offices, computer literate with Microsoft Office products and Trend system.
• Ability to work Saturday and evening schedules as required.

Additional Potential Opportunities based on experience

• COSLD - Counter Sales Lead

Equal Opportunity Employer

Universal Supply Co., a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.