Counter Sales Representative

PLIMPTON & HILLS CORP INC; Great Barrington (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development

Job summary

PLIMPTON & HILLS CORP INC is seeking a full-time counter sales associate at our Great Barrington, MA location to provide exceptional customer service for plumbing, heating, and HVAC products. The role includes assisting customers, pulling materials, processing orders, and supporting warehouse operations.

The ideal candidate has counter sales experience in building materials and a solid understanding of plumbing and HVAC products, with a high school diploma or GED.

Qualifications

• Counter sales experience in plumbing, heating, HVAC, or building materials preferred.
• Familiarity with plumbing, heating, and HVAC products, materials, and industry practices.
• Results-driven and customer-focused with ability to support contractors, trade professionals, and walk-in customers.
• High school diploma or GED preferred.

Responsibilities

• Assist customers at the counter and by phone with plumbing, heating, and HVAC product needs.
• Locate and pull ordered materials for contractors and walk-in customers.
• Process approved credits and returns in the inventory/order system.
• Input and fill customer orders accurately using the order entry system.
• Maintain a clean, safe counter sales and warehouse environment.
• Operate warehouse equipment and support shipping, receiving, and stocking as needed.

Skills

Counter sales

Customer service

Plumbing HVAC knowledge

Physical stamina

Education

High school diploma or GED

Tools

Order entry system

Forklift operation

Job description

Position Purpose:

Provide excellent customer service by assisting customers with plumbing, heating, and HVAC product orders, accurately fulfilling materials, processing orders, and supporting daily counter sales and warehouse operations while maintaining company safety standards and a professional work environment. This is a full-time position based at our Great Barrington, MA branch located at 10 Crissey Road.

Essential Functions:

• Actively seek opportunities to help customers at the counter and by phone, supporting plumbing, heating, and HVAC product needs.
• Locate, pull, and obtain ordered plumbing, heating, and HVAC materials for contractor, commercial, and walk-in customers.
• Assist in the handling of defective parts, returns, and manufacturer warranty information.
• Process approved customer credits and product returns accurately in the inventory and order system.
• Address customer questions regarding product specifications, pricing, availability, and lead times.
• Ensure all plumbing, heating, and HVAC product catalogs and vendor materials are current and that expired versions are removed.
• Accurately and safely move products of varying weights, including pipe, fittings, fixtures, and HVAC supplies, according to customer and warehouse needs.
• Provide exceptional customer service in a fast-paced counter sales and warehouse environment.
• Answer incoming telephone calls professionally and pleasantly, assisting with orders, questions, and pricing requests.
• Accurately input, process, and fill customer orders using the company order entry system.
• Accurately read, identify, and verify part numbers, SKUs, and quantities for order filling and material receiving.
• Assist warehouse personnel with shipping, receiving, stocking, and inventory organization when necessary.
• Maintain a clean, organized, and professional counter sales and warehouse work environment.
• Safely operate warehouse equipment including forklifts, pallet jacks, and hand trucks in accordance with safety standards.
• Remain up-to-date on all workplace, warehouse, and equipment safety practices and company standards.
• Perform other related duties and responsibilities as directed by management.

Compensation and Benefits:

• Competitive hourly rate commensurate with experience.
• Eligible to participate in the company’s comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Opportunities for professional development and growth.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Experience, Education & Skills:

• Counter sales experience in a plumbing, heating, HVAC, or building materials environment preferred.
• Familiarity with plumbing, heating, and HVAC products, materials, industry practices, and basic regulations.
• Results-driven and customer-focused with the ability to support contractors, trade professionals, and walk-in customers.
• High school diploma or GED preferred.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.