Counter Sales Pro – Powering Construction Projects

White Cap; Wilmington (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Tuition reimbursement

Paid time off

Great Place to Work

Inclusive culture

Job summary

White Cap is seeking a Counter Sales Associate to join our on-site team in the United States. This role focuses on delivering excellent customer service to walk-in and call-in customers, processing orders, and providing product information and technical guidance.

The ideal candidate will have experience with sales order software (Oracle), knowledge of construction products, and proficiency in Spanish. Join a company recognized as a Great Place to Work with strong benefits and growth

Qualifications

• Demonstrated success providing excellent customer service.
• Experience with sales order computer software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency.

Responsibilities

• Demonstrates exceptional customer service to walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

Walk-in interactions

Upselling

Tools

Oracle

Job description

White Cap is seeking a Counter Sales Associate to join our on-site team in the United States. This role focuses on delivering excellent customer service to walk-in and call-in customers, processing orders, and providing product information and technical guidance.

The ideal candidate will have experience with sales order software (Oracle), knowledge of construction products, and proficiency in Spanish. Join a company recognized as a Great Place to Work with strong benefits and growth