Counter Sales Lead

Monarch Electric Company; Newark (DE); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Matching 401(k)

Company-paid Life Insurance + AD&D

Short and Long Term Disability

Flexible Spending Accounts

Employee Assistance Program (EAP)

Voluntary benefits including identity盗

Job summary

Yale Electric Supply, an affiliate of USESI, seeks a motivated Counter Sales Lead to join our Newark, DE team. Lead counter sales, assist customers, and train staff to ensure excellent service.

You will coordinate daily activities, handle quotes and orders, and promote safety and efficiency in a fast-paced warehouse setting. Prior counter sales and electrical distribution experience preferred.

Qualifications

• High school diploma or equivalent required.
• Previous counter sales, customer service, or related sales experience required.
• Electrical product knowledge and distribution experience strongly preferred.
• Demonstrated leadership abilities and willingness to coach and support team members.
• Strong communication, customer service, and problem-solving skills.
• Ability to prioritize tasks and work in a fast-paced environment.
• Must lift up to 50 pounds and work in warehouse conditions.

Responsibilities

• Lead by example in providing exceptional customer service at the counter, by phone, and via email.
• Coordinate daily counter sales activities for efficient operations and timely service.
• Assist customers with inquiries, quotes, sales orders, returns (RGAs), and inventory transfers.
• Guide counter sales associates on products, processes, and service best practices.
• Assist with training and onboarding new counter sales staff.
• Track orders to ensure accuracy and timely fulfillment.
• Identify opportunities to expand customer base and improve profitability.
• Maintain a clean, organized counter and warehouse environment.
• Support order fulfillment and stock placement.

Skills

Counter sales

Customer service

Electrical product knowledge

Leadership

Communication

Problem solving

Prioritization

Organizational skills

Physical ability

Teamwork

Education

High school diploma or equivalent

Job description

Empower your Future at One of the Nation’s Leading Independent Electrical Distributors!

At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M+ in inventory, and the power of 2,000+ dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.

Yale Electric Supply, an affiliate of USESI, is looking for a motivated and enthusiastic Counter Sales Leadto join our team.

Key Responsibilities:

• Lead by example in providing excellent customer service at the sales counter, by phone, and through email.
• Support and coordinate daily counter sales activities to ensure efficient operations and timely customer service.
• Assist customers with product inquiries, quotes, sales orders, returns (RGAs), and inventory transfers.
• Serve as a resource for counter sales associates, providing guidance on products, processes, and customer service best practices.
• Assist with training and onboarding new counter sales associates.
• Resolve customer concerns and assist with escalated inquiries as needed.
• Proactively track and follow up on orders to ensure accuracy, timely fulfillment, and customer satisfaction.
• Identify opportunities to expand the customer base, increase counter sales, and improve profitability.
• Maintain a clean, organized, and safe counter and warehouse environment.
• Support order fulfillment, including stock placement, will call preparation, and general warehouse activities.
• Promote adherence to company policies, procedures, and safety standards.
• Partner with branch management to identify opportunities for process improvements and operational efficiency.
• Perform other duties as assigned by management.

Qualifications and Skills:

• High school diploma or equivalent required.
• Previous counter sales, customer service, or related sales experience required.
• Electrical product knowledge and experience in electrical distribution strongly preferred.
• Demonstrated leadership abilities and willingness to coach and support team members.
• Strong communication, customer service, and problem-solving skills.
• Ability to prioritize tasks, coordinate daily activities, and work effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Must be able to lift up to 50 pounds and work in warehouse conditions.
• Team-oriented mindset with a commitment to continuous improvement and customer satisfaction.

At USESI, we believe that our benefits should make a difference—to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!

Full-time employees are eligible for the following comprehensive benefit plan:

• Matching 401(k)
• Company-paid Life Insurance + (AD&D)
• Supplemental Life Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Choice of Voluntary Benefits including identity theft

It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status. If you need an accommodation to apply for a job, please contact the Human Resources department at [e-mail].

Location(s)

302 Gabor Drive, Newark , Delaware 19711 , United States

Pay Range

$24 - 36 per hour

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Employer Privacy Policy

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please call 860.522.3232 or send an email to [e-mail] .

It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.

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