Counter Sales Lead

US Electrical Services; Newark (DE); Sur place; USD 33 000 - 50 000; Plein temps

Avantages offerts par ce poste

Matching 401(k)

Company-paid Life Insurance + (AD& D)

Supplemental Life Insurance

Short and Long Term Disability

Flexible Spending Accounts

Employee Assistance Program (EAP)

Voluntary Benefits including identity盗

Résumé du poste

US Electrical Services, Newark, DE, seeks a Counter Sales Lead to manage a high-volume counter, support phone and email inquiries, and drive customer satisfaction. You will mentor associates, assist with training, and coordinate daily sales activities to ensure accurate orders and timely delivery.

The role requires a high school diploma, prior counter sales experience, and electrical product knowledge. Ability to lift up to 50 lb and work in a warehouse environment is expected.

Qualifications

• Experience in counter sales and customer service is required.
• Electrical product knowledge and distribution experience strongly preferred.
• Demonstrated leadership abilities and willingness to coach team members.
• Strong communication, customer service and problem-solving skills are essential.
• Ability to prioritize tasks and work in a fast-paced environment.
• Must be able to lift up to 50 pounds and work in warehouse conditions.

Responsabilités

• Lead counter sales at the sales counter, by phone and email.
• Support and coordinate daily counter sales activities for efficient operations.
• Assist customers with inquiries, quotes, orders, returns (RGAs) and transfers.
• Mentor counter sales associates and guide on products and processes.
• Assist with training and onboarding new counter sales staff.
• Resolve customer concerns and escalate issues as needed.
• Track orders for accuracy and timely fulfillment.
• Identify opportunities to expand customer base and profitability.
• Maintain a clean, organized counter and warehouse environment.
• Support general warehouse tasks and stock placement.

Connaissances

Customer service

Leadership

Communication

Problem-solving

Time management

Teamwork

Organization

Physical stamina

Formation

High school diploma or equivalent

Description du poste

Empower your Future at One of the Nation's Leading Independent Electrical Distributors!

At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M+ in inventory, and the power of 2,000+ dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.

Yale Electric Supply, an affiliate of USESI, is looking for a motivated and enthusiastic Counter Sales Leadto join our team.

Key Responsibilities:

• Lead by example in providing excellent customer service at the sales counter, by phone, and through email.
• Support and coordinate daily counter sales activities to ensure efficient operations and timely customer service.
• Assist customers with product inquiries, quotes, sales orders, returns (RGAs), and inventory transfers.
• Serve as a resource for counter sales associates, providing guidance on products, processes, and customer service best practices.
• Assist with training and onboarding new counter sales associates.
• Resolve customer concerns and assist with escalated inquiries as needed.
• Proactively track and follow up on orders to ensure accuracy, timely fulfillment, and customer satisfaction.
• Identify opportunities to expand the customer base, increase counter sales, and improve profitability.
• Maintain a clean, organized, and safe counter and warehouse environment.
• Support order fulfillment, including stock placement, will call preparation, and general warehouse activities.
• Promote adherence to company policies, procedures, and safety standards.
• Partner with branch management to identify opportunities for process improvements and operational efficiency.
• Perform other duties as assigned by management.

Qualifications and Skills:

• High school diploma or equivalent required.
• Previous counter sales, customer service, or related sales experience required.
• Electrical product knowledge and experience in electrical distribution strongly preferred.
• Demonstrated leadership abilities and willingness to coach and support team members.
• Strong communication, customer service, and problem-solving skills.
• Ability to prioritize tasks, coordinate daily activities, and work effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Must be able to lift up to 50 pounds and work in warehouse conditions.
• Team-oriented mindset with a commitment to continuous improvement and customer satisfaction.

At USESI, we believe that our benefits should make a difference—to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!

Full-time employees are eligible for the following comprehensive benefit plan:

• Matching 401(k)
• Company-paid Life Insurance + (AD&D)
• Supplemental Life Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Choice of Voluntary Benefits including identity theft

It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status. If you need an accommodation to apply for a job, please contact the Human Resources department at [e-mail].

Location(s)

302 Gabor Drive, Newark , Delaware 19711 , United States

Pay Range

$24 - 36 per hour

undefined

Company Home Page

Employer Privacy Policy

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please call 860.522.3232 or send an email to [e-mail] .

It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.

EEO is the Law

ADP Privacy Statement

Artificial Intelligence

Google Privacy Policy

Google Terms of Service