Counter Sales & Customer Service Specialist

American Welding & Gas; Springfield (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

American Welding & Gas, Inc. in Springfield, MO, is looking for a Counter Representative to assist customers with purchasing welding and industrial supplies. The role includes handling orders, returns, and cash transactions.

The ideal candidate will have a High School Diploma or GED, a Class B CDL with Hazmat endorsement (or the ability to obtain), and a clean driving record. Prior customer service or sales experience is preferred, with physical ability to lift heavy cylinders.

Qualifications

• High School Diploma or GED.
• Class B CDL with Hazmat endorsement or the ability to obtain both requirement.
• Clean driving record.
• Work experience in customer service or sales preferred.
• Able to move compressed gas and liquid cylinders; Lift 50-75 pounds frequently and maneuver 100+ pound cylinders.

Responsibilities

• Assist customers in store and by phone to purchase and order products.
• Handle cylinder returns, exchanges and purchases.
• Handle cash and charge account transactions. Reconcile cash, credit card, and charge transactions and end of day cash drawers.
• Branch collection activities and customer retention calls.
• Assist manager with opening and closing store each day including securing all cylinders, locking all areas and setting alarms.
• Monitor inventory levels. Check in and put away inventory.
• Receive freight and create bar code labels with part numbers.
• Schedule deliveries and service calls.
• Support outside sales team.
• Follow and comply with all company safety policies.
• Work with store manager to achieve/surpass budgeted sales projections while maintaining expenses.

Skills

Customer service

Sales experience

Cash handling

Inventory control

Computer skills

Education

High School Diploma or GED

Class B CDL with Hazmat endorsement or ability to obtain

Tools

Cash register

Forklift

Job description

American Welding & Gas, Inc. in Springfield, MO, is looking for a Counter Representative to assist customers with purchasing welding and industrial supplies. The role includes handling orders, returns, and cash transactions.

The ideal candidate will have a High School Diploma or GED, a Class B CDL with Hazmat endorsement (or the ability to obtain), and a clean driving record. Prior customer service or sales experience is preferred, with physical ability to lift heavy cylinders.