Counter Sales & Customer Service Pro

Rh Showroom; Fort Worth, Northern (TX, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Rh Showroom in Fort Worth, TX is seeking a friendly Counter Salesperson to help customers, process orders at the counter, and provide reliable product information.

The role emphasizes outstanding customer service, building relationships with new and existing clients, and supporting revenue growth. The position requires 1+ year experience in customer service or counter sales and a knowledge of products. This is a full-time, on-site role with growth opportunities.

Qualifications

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.
• Keep up to date and comprehensive knowledge of products; suggest associated products for purchase.
• Read, write, speak, and understand English.

Responsibilities

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attract and retain customers.
• Work with the PCM to establish revenue and margin targets.
• Verify the Pick Ticket ship date and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Skills

Customer service

Counter sales

Verbal communication

Listening skills

Tools

Order processing systems

Job description

Rh Showroom in Fort Worth, TX is seeking a friendly Counter Salesperson to help customers, process orders at the counter, and provide reliable product information.

The role emphasizes outstanding customer service, building relationships with new and existing clients, and supporting revenue growth. The position requires 1+ year experience in customer service or counter sales and a knowledge of products. This is a full-time, on-site role with growth opportunities.