Counter Sales & Customer Care Specialist

Butler Supply, Inc.; Fulton (MO); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401K with match

Dental and/or Vision Coverage

Paid Vacation, Sick, Holidays, Life保险

Long Term Disability Insurance

Short Term Disability

Critical Illness and/or Accident Cover

Opportunities for Advancement

Job summary

Butler Supply, Inc. in Fulton, MO is seeking a customer-focused associate to provide excellent service and support for sales and orders.

You will assist customers at the counter, quote materials, and process orders with accuracy while maintaining a positive, professional attitude. The role involves upselling, maintaining product knowledge, handling administrative tasks, and ensuring safe, efficient branch operations.

Qualifications

• Provide Outside Sales support, producing professional quotes as needed or requested, sourcing and pricing material.
• Follow-up/expedite customer orders, resolve problems to the customer's satisfaction, respond timely to customer.
• Promptly assist customers at counter, ask pertinent questions, provide information they may need.
• Conduct sales efforts in an ethical and professional manner, maintain a friendly and courteous attitude.
• Efficiently entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing.
• Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service.
• Provide product/job quotes as appropriate.
• Perform administrative functions such as balancing cash drawer, deposits, reviewing reports, researching and resolving billing issues.
• Continuously update product knowledge and know location of merchandise in warehouse.
• Communicate policies and procedures regarding purchases, returns, credit terms, etc.
• Accurately fill customer orders by retrieving requested material.
• Check-in and put away material, maintain organized warehouse and clear aisles.
• Assist in maintaining branch appearance and cleanliness.
• Report back orders and material discrepancies; perform cycle counts.
• Perform duties safely and follow all safety rules; inform manager of hazardous conditions.
• Assist in year-end physical inventories and other responsibilities as directed.
• Demonstrate a strong customer service attitude and professional demeanor.

Responsibilities

• Assist customers at counter and over the phone with purchases and orders.
• Prepare and provide accurate quotes to support sales efforts.
• Process and follow up on orders, ensuring timely delivery and satisfaction.
• Enter orders and transfer requests, handle pricing and inventory details.
• Maintain cleanliness and organization of the counter, warehouse, and work areas.

Skills

Customer service

Communication skills

Time management

Detail oriented

Teamwork

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

Butler Supply, Inc. in Fulton, MO is seeking a customer-focused associate to provide excellent service and support for sales and orders.

You will assist customers at the counter, quote materials, and process orders with accuracy while maintaining a positive, professional attitude. The role involves upselling, maintaining product knowledge, handling administrative tasks, and ensuring safe, efficient branch operations.