Counter Sales Associate — HVAC & Plumbing Supplies

The Granite Group; Gloucester (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health benefits for you

401(k) with company match

Financial protection programs (HAS, FS

Paid time off (15 days annually) plus

Wellness discounts and team member ass

Employment discounts

Community involvement programs (TGG C‑

Job summary

The Granite Group is seeking a motivated counter sales associate to serve customers in a plumbing and HVAC-focused environment. You will answer inquiries, recommend products, and process purchases while maintaining accurate records and an organized workspace.

You will collaborate with teammates to meet sales targets, stay informed on product details, and help manage inventory across branches. Strong communication and a willingness to learn are essential for success.

Qualifications

• High school diploma or equivalent required.
• Prior customer service, retail, or sales experience strongly preferred.
• Strong communication and interpersonal skills.
• Computer proficiency required; HVAC or plumbing knowledge is a plus (not required).

Responsibilities

• Provide exceptional customer service by assisting with product inquiries and purchases.
• Recommend products tailored to customers’ needs and preferences.
• Accurately process sales transactions and maintain computer records.
• Keep the work environment clean, organized, and safe.
• Stay informed on products features, pricing, and availability.
• Collaborate with team members to meet sales goals and service targets.
• Maintain up-to-date product knowledge and monitor industry trends.

Skills

Customer service

Retail experience

Communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

POS system

Inventory software

Job description

The Granite Group is seeking a motivated counter sales associate to serve customers in a plumbing and HVAC-focused environment. You will answer inquiries, recommend products, and process purchases while maintaining accurate records and an organized workspace.

You will collaborate with teammates to meet sales targets, stay informed on product details, and help manage inventory across branches. Strong communication and a willingness to learn are essential for success.