Construction Counter Sales Pro | Customer-Focused

White Cap; Stockton (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Tuition reimbursement

Paid time off

Great Place to Work

Job summary

White Cap in California is hiring a Counter Sales Associate to support walk‑in, phone, and will call customers with responsive service and clear product guidance. This on‑site role focuses on accurate order entry, quotes, and timely information.

You’ll build product knowledge for construction and industrial lines, upsell related items, and partner with a team in a fast‑paced environment that values reliability and teamwork.

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Ability to identify customer needs and upsell or cross-sell.
• Knowledge of construction/industrial product lines or ability to learn quickly.
• Strong multitasking and order entry accuracy.
• Strong communication and relationship-building skills.
• Team-oriented, proactive problem-solving; bilingual (Spanish/English) preferred.

Responsibilities

• Demonstrates exceptional customer service to our walk‑in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add‑on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

Sales orders

Product knowledge

Upselling

Multitasking

Communication

Bilingual Spanish

Tools

Oracle ERP

Job description

White Cap in California is hiring a Counter Sales Associate to support walk‑in, phone, and will call customers with responsive service and clear product guidance. This on‑site role focuses on accurate order entry, quotes, and timely information.

You’ll build product knowledge for construction and industrial lines, upsell related items, and partner with a team in a fast‑paced environment that values reliability and teamwork.