Counter Sales Associate

Johnstone Supply The Balsan Group; Woburn (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Johnstone Supply The Balsan Group is looking for a Counter Sales Representative to greet HVAC contractors and walk-in customers at the branch counter. You will help customers choose the right products, process orders, and support daily branch operations with accuracy and care.

You will build relationships by understanding customer needs, answering product questions, and ensuring a smooth sales flow. The role emphasizes teamwork, efficiency, and a showroom-centered customer experience.

Qualifications

• Prior customer service or sales experience preferred.
• HVAC knowledge or experience a plus.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Team player with a positive attitude and willingness to learn.

Responsibilities

• Provide exceptional customer service to HVAC contractors and walk-in customers.
• Assist customers with product selection, pricing, and order placement.
• Process sales orders accurately and efficiently.
• Build strong relationships with customers and understand their business needs.
• Answer product questions and help identify solutions.
• Receive, stock, and maintain inventory as needed.
• Support branch operations and work closely with the sales and warehouse teams.
• Assist with maintaining a clean, organized, and customer-focused showroom environment.

Skills

Customer service

Sales experience

Communication

Problem solving

Multitasking

Detail oriented

Team player

Job description

Why You'll Love Working With Us

At Johnstone Supply The Balsan Group, our people are our greatest asset. We are committed to building a team where employees can grow, make an impact, and provide exceptional service to our customers. If you enjoy working with people, solving problems, and being part of a team that supports the HVAC industry, we’d love to have you join us.

About the Role

As a Counter Sales Representative, you will be the face of Johnstone Supply at the branch counter, helping contractors and customers find the right HVAC products and solutions. You will build relationships with customers, provide knowledgeable service, process orders, and support the daily operations of our wholesale HVAC branch.

What You'll Do

• Provide exceptional customer service to HVAC contractors and walk-in customers.
• Assist customers with product selection, pricing, and order placement.
• Process sales orders accurately and efficiently.
• Build strong relationships with customers and understand their business needs.
• Answer product questions and help identify solutions.
• Receive, stock, and maintain inventory as needed.
• Support branch operations and work closely with the sales and warehouse teams.
• Assist with maintaining a clean, organized, and customer-focused showroom environment.

What We're Looking For

• Customer service or sales experience preferred.
• HVAC industry knowledge or experience is a plus.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Team player with a positive attitude and willingness to learn.