Counter Sales Associate

Heritage Landscape Supply Group, Inc.; West Palm Beach (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

401(k) match

Stock purchase plan

Medical insurance

Dental & Vision

Paid time off

Flexible spending accounts

Life insurance

Job summary

Heritage Pool Supply - West Palm Beach is seeking a Counter Sales associate to serve customers at the counter with accuracy and professionalism. You will enter orders, quote pricing, assist with deliveries, and help maintain inventory while delivering an exceptional customer experience.

The role requires strong multitasking, clear communication, and reliability in a fast-paced showroom/warehouse setting. Basic computer tasks and POS systems are essential, with overtime during peak season

Qualifications

• Prior customer service or sales experience preferred.
• Proficiency with basic computer operations and internet navigation.
• Experience with point-of-sale systems and order entry procedures.
• Clear, courteous communication in person, by phone and email.
• Ability to lift up to 75 lbs regularly and work in warehouses/outdoor environments.
• High school diploma or equivalent required.

Responsibilities

• Interact with clients by phone, email and in-person to provide courteous service.
• Process transactions at the sales counter using the company system.
• Provide product recommendations and pricing information to customers.
• Create sales orders and quotes from customer measurements.
• Coordinate and schedule truck deliveries with logistics team.
• Support inventory with cycle counts, picking, staging and shipping/receiving.
• Communicate customer needs and special orders to management.
• Maintain a clean, safe, organized work environment.
• Collaborate with warehouse and sales teams to ensure smooth operations.
• Adhere to policies and assist with other duties as assigned.

Skills

Customer service

Sales experience

Computer skills

POS systems

Communication

Problem solving

Physical ability

Team collaboration

Overtime

Drug test

Education

High school diploma or equivalent

Tools

POS systems

Job description

The Counter Sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.

Key Responsibilities:

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives.
• Other duties as assigned.

Minimum Qualifications:

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Demonstrated ability for clear and courteous communication in person, over the phone, and via email.
• Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.
• Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Honest, respectful, and courteous demeanor towards all customers and colleagues.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment drug test.
• A high school diploma or equivalent

Minimum Years of Work Experience:

• Minimum of 2 years of relevant work experience.

Job Location:

Heritage Pool Supply - West Palm Beach

475 N Cleary Rd #1 West Palm Beach, FL 33413

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.