Counter Sales Associate

Heritage Pool Supply Group, Inc.; West Palm Beach (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

401(k) with match

ESOP

Paid time off

Medical/dental/vision

FSA

Life insurance

Disability

Job summary

Heritage Pool Supply - West Palm Beach is seeking a Counter Sales associate to act as a key customer touchpoint. You will handle order entry, pricing, and delivery coordination at the front counter, while supporting inventory accuracy and logistics.

The role requires strong communication, multitasking, and a focus on friendly customer interactions to uphold the Heritage Family of Companies' reputation for quality and reliability. OT may be necessary during peak seasons.

Qualifications

• Minimum 2 years of relevant work experience.
• High school diploma or equivalent required.
• Experience with POS systems and order entry.
• Strong communication and problem-solving skills.
• Ability to lift up to 75 lbs and work in warehouse environments.

Responsibilities

• Provide exceptional customer service via phone, email, and in person.
• Process and manage transactions at the sales counter accurately.
• Deliver product recommendations and pricing information to customers.
• Create detailed sales orders and quotes from measurements.
• Coordinate truck deliveries and support logistics.
• Participate in inventory counts and order fulfillment activities.
• Collaborate with team to meet customer needs and special requests.
• Maintain a clean, organized, and safe work environment.
• Communicate clearly with management and colleagues about priorities.

Skills

Customer service

Sales

Communication

Problem solving

Physical stamina

Overtime willing

Education

High school diploma or equivalent

Tools

POS system

Job description

The Counter Sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.

Key Responsibilities

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives.
• Other duties as assigned.

Minimum Qualifications

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Demonstrated ability for clear and courteous communication in person, over the phone, and via email.
• Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.
• Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Honest, respectful, and courteous demeanor towards all customers and colleagues.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment drug test.
• A high school diploma or equivalent

Minimum Years Of Work Experience

• Minimum of 2 years of relevant work experience.

Job Location

Heritage Pool Supply - West Palm Beach

475 N Cleary Rd #1 West Palm Beach, FL 33413

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

• Competitive weekly/bi-weekly pay
• discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• medical/dental/vision
• flexible spending accounts
• company-paid life and short-term disability
• plus optional long-term disability

• and additional life insurance