Counter Sales Associate

SRS Distribution Inc.; West Palm Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Discretionary bonuses

401(k) match

Stock purchase plan

Paid time off

Health/dental/vision benefits

Life insurance

Short-term disability

Long-term disability

Job summary

Heritage Pool Supply Group, Inc. is seeking a Counter Sales professional in West Palm Beach to handle orders, interact with customers, and support delivery timelines.

The role requires accurate entry, product recommendations, and coordination with warehouse and sales teams to ensure a high level of customer satisfaction. This position offers opportunities to work across departments and develop inventory accuracy while maintaining a safe, organized work environment at Heritage Pool Supply Group,

Qualifications

• High school diploma or equivalent required; prior customer service or sales experience preferred.
• Proficiency with basic computer operations and internet navigation.
• Experience with POS systems and order entry procedures.
• Ability to communicate clearly in person, over the phone, and via email.
• Physical ability to lift up to 75 lbs regularly; work in warehouse environments.

Responsibilities

• Provide exceptional service by interacting with clients through phone, email, and in-person consultations.
• Accurately process and manage customer transactions at the counter using the company system.
• Deliver product recommendations and pricing information to meet customer needs.
• Create sales orders and quotes using customer measurements to estimate material needs and costs.
• Coordinate and schedule truck deliveries to ensure timely service.
• Participate in cycle counts, order picking, staging, replenishment, and shipping/receiving.
• Collaborate with management to convey customer needs and special order material requests.
• Maintain a clean, organized work environment and comply with safety standards.

Skills

Customer service

Sales experience

Communications

POS systems

Order entry

Problem solving

Physical ability

Education

High school diploma

Tools

Point-of-sale systems

Job description

The Counter Sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.

Key Responsibilities

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives.
• Other duties as assigned.

Minimum Qualifications

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Demonstrated ability for clear and courteous communication in person, over the phone, and via email.
• Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.
• Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Honest, respectful, and courteous demeanor towards all customers and colleagues.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment drug test.
• A high school diploma or equivalent.

Minimum Years of Work Experience

Minimum of 2 years of relevant work experience.

Job Location

Heritage Pool Supply - West Palm Beach 475 N Cleary Rd #1 West Palm Beach, FL 33413

Equal Employment Opportunity

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Benefits

• Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.
• Competitive salaries for all team members paid weekly 401(k) Retirement Plan with company matching Employee Stock Purchase Plan Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays Paid Parental Leave Medical, Dental and Vision Benefits Flexible and Dependent Care Spending Accounts Company paid Life insurance and Short-Term Disability Additional Life Insurance and Long-Term Disability also offered Safety Program with Bonuses for our Drivers Employee Referral Bonus Program

About the Company

Heritage Pool Supply Group, Inc. is a people-first company built to attract and retain the industry’s best talent at every level. Each day we dedicate ourselves above all else to thrilling our employees and our customers while always delivering growth to our supplier partners. Our mission is to help our family of companies achieve new heights and provide opportunities for all employees to grow, thrive, and advance with the company for decades to come. Let’s build a legacy together of our vision to form the nation’s leading family of independent pool & spa supply distributors. Heritage Pool Supply Group, Inc. is a wholly owned subsidiary of The Home Depot. Find out more at www.heritagepoolsupplygroup.com.