Counter Sales Associate

White Cap Supply Holdings, LLC.; South Bend (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company committed to Building Trust on Every Job. This role involves assisting customers in counter sales, providing excellent service, and leveraging product knowledge. Ideal candidates will have a background in customer service along with solid sales skills, working in a dynamic and supportive environment.

Qualifications

• 2-5 years of experience in customer service.
• Specialized skills training/certification may be required.

Responsibilities

• Assist with counter sales and customer service.
• Process orders and provide product information.
• Engage with customers to identify needs and offer solutions.

Skills

Customer Service

Sales Order Software

Product Knowledge

Education

HS Diploma or GED

Tools

Eclipse

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for assisting with counter sales and customer service.

Major Tasks, Responsibilities, and Key Accountabilities

• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.

• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.

• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required.

• Communicates product features, benefits, and warranty policy information to customers.

• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).

• Upsells by identifying related products, add-on extensions and making customers aware of product promotions.

• Ensures merchandise displays are stocked and clean.

• May perform other duties as assigned

Nature and Scope

• Refers complex, unusual problems to supervisor.

• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• Demonstrated success providing excellent customer service.

• Experience using sales order computer software, familiarity with Eclipse preferred.

• Knowledge of company construction and industrial products.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

Functional Area Sales

Work Type On-Site

Recruiter Crangi, Kelli

Req ID WCJR-025642

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.